How to send messages, photos, and packages
Faulkenburg County J provides phone calls and Video Visitation Services (VVS) to help you stay connected. Newly arrested inmates in Central Booking get one free phone call to arrange bail and contact family or friends. For general population, phone service runs about 7:30 am–10:30 pm, and all calls are outgoing only. The facility provides some no-cost calls each week; for additional calls, you'll need to set up and fund an account through SmartInmate or the facility's phone vendor. Video Visitation Services generally run around 9:30 am–8:45 pm. Each inmate gets two hours of prescheduled, no-cost VVS per week, while on-demand sessions may be billed.
Search for a loved one and send messages and photos in minutes.
Commissary (also called canteen) at Falkenburg Road Jail is provided through Aramark Correctional Services, a private contractor. That matters because most day-to-day questions about ordering and delivery usually run through the commissary provider’s process, not a family member dropping items off directly.
Commissary and care packages can make a real difference for someone at Falkenburg Road Jail. The process has a few limits and privacy rules worth knowing upfront. Here's how ordering works, when items arrive, and who to contact with questions.
Had a letter to someone at Falkenburg Road Jail returned? The most common reason: the mailing address changed on October 28, 2025. Personal letters now go to a central Mail Processing Center in Seminole. Legal and privileged mail still goes directly to the jail.
Yes. New inmates in Central Booking are allowed one free phone call to arrange bail and contact family or friends.
Phone service for the general population is typically available about 7:30 am–10:30 pm, and all calls are outgoing only. The jail provides some no‑cost calls each week; for additional calls, you’ll need to fund an account through SmartInmate or the facility’s phone vendor.
Video Visitation Services run roughly 9:30 am–8:45 pm. Each inmate gets two hours of prescheduled, no‑cost VVS per week, and on‑demand video sessions may have a fee.
Send all physical personal mail to the central Mail Processing Center PO Box in Seminole (effective Oct 28, 2025). Routine mail sent to other HCSO facilities will be returned. Privileged or legal mail must be sent directly to the facility where the inmate is housed.
No. Faulkenburg County J does not permit inmates to receive packages or periodicals such as magazines or newspapers.
Send legal and privileged mail directly to the facility where the inmate is housed — it's processed on-site and handled differently from routine mail. Don't route privileged/legal mail through the central Mail Processing Center.
Adding money to an inmate's account at Falkenburg Road Jail is straightforward once you have the right info. Here are the details you'll need and four ways to make a deposit.
Adding money to an inmate's account at Falkenburg Road Jail? You've got three options: the lobby kiosk, TouchPay (online or by phone), or a money order. Just make sure you have the correct Facility Locator number and the inmate's booking number — entered without dashes — so the funds reach the right person.
Planning a video visit at Falkenburg Road Jail? Here's the big change: all video visitation is going remote-only. Below you'll find how the free weekly sessions work, what "on-demand" visits mean, and who to call if you run into problems.
