How to Contact an Inmate at Hempstead County Jail, AR (AR)

Hempstead County Jail uses a video visitation system installed through CTC Communications Company. The county didn't pay upfront for the installation or equipment. Instead, the system is expected to generate enough revenue to cover its costs over about three years. After that, the Detention Center should receive a monthly commission from the company, similar to how commissions work with inmate phone systems.

Steps to Follow

• ✓ Ask the jail to confirm that video visitation through CTC Communications is currently active for Hempstead County Jail.
• ✓ Ask what you need to do to access video visits (for example, whether you must create an account, get approved, or schedule in advance).
• ✓ Confirm whether visitors under 18 are allowed through video visitation, and if so, what conditions apply (adult supervision, consent, approved visitor list, etc.).
• ✓ Ask whether there are any visitor costs connected to video visitation, and how payments (if any) are handled.
• ✓ Confirm any rules that could affect your contact, including scheduling limits and what happens if you miss a time slot.

1. Confirm the provider and the current status Ask whether the CTC Communications video visitation system is active right now and whether any recent changes affect how you connect.
2. Ask about costs on the visitor side The county has no upfront costs for installation, but that does not automatically tell you what a visitor may pay, so get the current fee details from the jail or provider.
3. Verify the under-18 visitor policy in plain language The stated goal is to allow family members under 18 to visit via video, but you still need the exact rule the jail is enforcing today and any requirements tied to it.
4. Fill in the missing contact options Ask what other communication methods are currently available (for example, phone calls, mail, or any in-person options), since those details are not covered in the documented information above.