How to Send Money to Facility
Money you send goes into an inmate's account for commissary purchases. For phone calls, this facility also offers prepaid phone accounts through Securus.
At Henderson Detention Center, you can deposit funds into an inmate's account. That money becomes their spending balance for commissary items.
Want to help with phone calls instead? The facility offers prepaid phone accounts through Securus. Call 1-800-844-6591 or sign up on the Securus website.
Note: The same company or payment method may not apply to every type of deposit. Before paying, confirm what the facility accepts for commissary deposits and whether Securus handles your loved one's phone services.
Steps to Follow
- ✓ Confirm the facility accepts deposits into an inmate’s account for commissary purchases.
- ✓ Ask what identifying details you’ll need to credit the correct inmate account.
- ✓ If you’re trying to help with phone calls, check whether setting up a Securus prepaid phone account applies to your loved one.
- ✓ Use Securus to set up the prepaid phone account (call 1-800-844-6591 or sign up on the Securus website) if it’s the option you’re told to use.
- Choose how you’ll set it up: call Securus at 1-800-844-6591, or sign up on the Securus website.
- Enter your information: follow the prompts to create and fund the prepaid phone account.
- Link it to the right person: make sure the account is connected to your loved one so the funds apply to their calls.
Start with the basics. Verify that the facility accepts deposits into an inmate's commissary account, then ask which deposit methods they support (online, kiosk, mail, or phone). This saves you from trying a method they don't accept.
Next, confirm the phone setup. The facility mentions prepaid accounts through Securus (1-800-844-6591 or their website), but double-check that this applies to the inmate you're supporting. If not, ask which phone provider or process they use.
Note: Inmates may be able to purchase calling cards through their commissary account. Confirm whether calling cards are available for your loved one and if any restrictions apply.
- ✓ What information do you require to apply money to the correct inmate account?
- ✓ What deposit methods are accepted for adding funds to an inmate’s commissary account?
- ✓ How long does it take for funds to show up after I submit a deposit?
- ✓ Are there any fees associated with deposits?
- ✓ Do you use Securus for prepaid phone accounts for this inmate, and if so, should I call 1-800-844-6591 or sign up on the Securus website?
- ✓ Can inmates purchase calling cards through their commissary account right now?
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