Setting Up Phone Calls from Henderson Detention Center: Prepaid Securus Accounts & Commissary Calling Cards

Henderson Detention Center uses Securus for phone calls. To cover call costs ahead of time, you can set up a prepaid account directly with Securus by phone or online. Once your account is active, calls won't get cut off for lack of funds.

• ✓ Call Securus at 1-800-844-6591 to set up a prepaid account for someone housed at Henderson Detention Center.
• ✓ Sign up on the Securus website if you prefer to set up and manage prepaid service online.
• ✓ If you are also trying to plan visits, use the Securus Video Visitation system and select Nevada, then Henderson Detention Center to see the most up-to-date hours and pricing and to schedule a session.

The other option is on the inmate's end: they can purchase calling cards through their commissary account. This only works if they have money available, so phone access depends on whether someone has deposited funds for them.

• ✓ Deposit funds into the inmate’s commissary account so they can buy commissary items, including calling cards.
• ✓ Confirm they have enough commissary balance before counting on a calling card purchase.
• ✓ If you are unsure how commissary deposits work for this facility, contact the detention center for the approved options and any limits.

If your loved one is an ICE detainee and you need information about them, call (702) 388-6253 between 8 a.m. and 4 p.m. Having their basic identifying information ready can help the call go faster.

1. Gather the basics: Have your loved one’s identifying details handy so you can set up the right phone funding option.
2. Choose your funding route: Either set up a prepaid Securus account, or plan to fund commissary so they can purchase calling cards.
3. Complete the setup: Call Securus at 1-800-844-6591 or sign up online for prepaid service. For calling cards, deposit enough into commissary for them to make the purchase.

Stuck? Go straight to the source. For prepaid calling setup, contact Securus at 1-800-844-6591. If the person you're trying to reach is an ICE detainee and you have questions about their custody or status, call the ICE information line at (702) 388-6253 (8 a.m. to 4 p.m.). If you also want to set up video visitation, you can schedule visits and check current hours and pricing through the Securus Video Visitation system (select Nevada, then Henderson Detention Center).