How to Schedule Your First Video Visit at Hennepin County Jail / Public Safety Facility

Hennepin County Jail / Public Safety Facility doesn't offer in-person visits for the public - video is the only option for friends and family. Attorneys and police, however, can visit in person 24 hours a day, 7 days a week.

You'll need a device for the call - phone, tablet, or computer - and a reliable high-speed internet connection. Video visits run through the Securus Visitation app (Securus Video Connect), so all your setup happens there.

Grab the free Securus Visitation app from the App Store or Google Play if you're on a phone or tablet. Prefer a computer? Securus also works through a web-based system - just make sure you have internet access. Once you open the app, create your account and follow the prompts to request access for Hennepin County.

With your account ready, request access to visit at Hennepin County Jail. Approval isn't instant - jail staff reviews each request and approves appropriate visitors. You won't be able to book until you're approved. One more thing: video visits must be scheduled at least 24 hours in advance, so plan ahead.

Once approved, head back into Securus and book your visit online. Each session lasts up to 20 minutes and costs $4.00. Keep the frequency limits in mind when picking a time: the person you're visiting can have video visitors once a day, up to three times a week. If you want to see them more often, space out your days so you don't hit the weekly cap. After booking, double-check the date and time in your Securus account. You don't want to scramble at the last minute - especially if this is your first visit and you're still getting the hang of the app.

Test your setup before the scheduled time. Use a device with a high-speed internet connection, and confirm your camera and microphone work in the Securus app (or browser, if you're using the web option). If the video won't connect, try restarting the app or device and reconnecting to your internet - that fixes most first-time glitches.

Quick Checklist Day of

• ✓ Charge your phone/tablet or plug in your computer
• ✓ Use a high-speed internet connection (strong Wi‑Fi is best)
• ✓ Confirm your scheduled time in Securus before the visit starts
• ✓ Test your camera and microphone a few minutes early
• ✓ Sit somewhere quiet with minimal background noise and movement