Who to call for what at Hennepin County Jail: quick phone directory
Need to fix a video visit glitch, ask about bail, unblock calls, or look up a warrant? Here are the most-used phone numbers for Hennepin County Jail issues.
For help with Securus video visitation (login issues, scheduling trouble, or the visit not connecting), call Securus tech support at 1-877-578-3658.
Note: Securus says it isn’t responsible for the quality of your internet connection or the setup/operation of your computer, camera, or other hardware. If your connection or device is the problem, you may need to contact your internet provider or a computer technician.
- ✓ Download the free Securus Visitation app (App Store or Google Play) to do video visits with Hennepin County inmates.
For bail information, call the sheriff's office at 612-348-2000. Have the case or warrant number handy - it'll speed things up.
- Call district court - Dial 612-348-6000.
- Provide identifying info - Be ready with the person’s full name and date of birth.
- Write down the case or warrant number - You’ll need that number for next steps.
With jail phone calls, direction matters: inmates call out to you. You can't call in to reach them directly. So most phone problems boil down to
For billing or to stop calls: Contact Correctional Billing Services if you want to block inmate calls, you're having trouble receiving them, or you have questions about collect-call charges.
For general questions - anything not tied to a specific inmate call or video visit - contact Sheriff's Administration at 612-348-3744. Their office is at Minneapolis City Hall, 350 S. Fifth Street, Room 6, Minneapolis, MN 55415.
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