Who to Call When You Have Questions About Hennepin County Jail
Sorting out bail, a warrant, video visits, or phone billing? Getting the right number upfront saves a lot of frustration. Here are the key contacts for Hennepin County Jail (Public Safety Facility) and related services.
Bail and warrant questions usually take two calls. First, if you don't have a case number or warrant number, call Hennepin County District Court at 612-348-6000 to get it. Then call the Hennepin County Sheriff's Office at 612-348-2000 with that number in hand. They'll explain how to clear the warrant and tell you the bail amount.
Watch out for scams: If you get a suspicious call demanding payment, call the jail directly at 612-348-5112 to verify before paying anything.
To ask about a warrant by phone, call Hennepin County District Court at 612-348-6000. Have the person’s full name and date of birth ready - those details help the court locate the right record.
Video visit not working? Call Securus tech support at 1-877-578-3658. They handle all the app and connection issues.
Setup required: Hennepin County uses Securus for video visitation (Securus Visitation / Video Connect). You'll need to create a Securus account and request access to visit at the Hennepin County jail before you can schedule.
Phone calls work one direction only: you receive calls from someone in custody. There's no way to call into the jail and reach an inmate directly.
For collect-call billing questions or disputes - and for practical problems like not receiving calls or wanting to stop receiving calls - contact Correctional Billing Services.
Need a different Sheriff's Office unit - not the jail? Check the Sheriff's Office contact page for the right line. For example, Civil Process is at 612-348-3801, located at Minneapolis City Hall, Room 190, 350 South 5th Street, Minneapolis, MN 55415.
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