Why in-person visits aren't allowed right now at Hennepin County Jail
Trying to visit someone at the Hennepin County Public Safety Facility? Here's what you need to know: in-person visits for friends and family aren't happening right now. Video visits are the only option.
In-person visits for friends and family aren't available at the Hennepin County Public Safety Facility right now. If you show up expecting to visit on-site, you'll be turned away. Video visitation is the only option.
Exception: Attorneys and police can still conduct in-person visits 24 hours a day, 7 days a week.
Video visits happen through Securus Technologies. Download the free Securus Visitation app from the App Store or Google Play, then create an account to schedule and manage your visits.
- ✓ Schedule your video visit at least 24 hours in advance.
- ✓ Get approved first: jail staff review visit requests and must approve you before you can schedule visits online.
Keep your expectations realistic: video visits last up to 20 minutes. The person you're visiting can have one visit per day, up to three times a week. If multiple family members want to connect, you'll need to coordinate around those limits.
- Expect the visit to cost $4 per session - video visits cost $4.00 per 20 minutes.
- Use a reliable device and connection - you can use any device with a high-speed internet connection.
- Call tech support if the app or video won’t cooperate - Securus technical support is available at 1-877-578-3658.
Tip: Request visitor approval as early as you can, then schedule your time slot at least 24 hours ahead so you’re not stuck waiting at the last minute.
Policies change. Before you take time off work or make travel plans, check the Hennepin Sheriff's jail visitation information online or call the jail directly to confirm current rules.
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