How to send messages, photos, and packages
Communication at Hennepin County Jail centers on Securus video visits. You'll create a Securus account, request access, and use the Securus Visitation app. Visits run in 20-minute blocks at $4.00 per session. Any device with high-speed internet works, though Securus won't troubleshoot issues caused by your connection or hardware. Phone calls work the other way: you can't call into the jail. Incarcerated people place outgoing calls to their contacts instead. For collect-call billing problems—or to stop receiving calls—contact Correctional Billing Services. Keep in mind that video visits and electronic communications may be monitored or recorded.
Search for a loved one and send messages and photos in minutes.
Mail rules can feel picky, but they're manageable once you know what's allowed. Here's how to send letters and packages to someone at Hennepin County Public Safety Facility.
Video visits are billed in 20-minute sessions and cost $4.00 per 20 minutes. Scheduling and payment are handled through the Securus system.
Yes. Hennepin County uses Securus for video visits, so you must create a Securus account and request access. Download the Securus Visitation app to participate, and contact Securus tech support if you run into account or app issues.
No. You can’t call into the jail to reach an inmate—incarcerated people place outgoing calls instead. For collect-call billing questions or to stop receiving inmate calls, contact Correctional Billing Services.
Address your letter with the inmate’s full name and send it via U.S. Mail to the Hennepin County Public Safety Facility address. Follow the Minnesota addressing details the facility recommends, including any required identifiers and spelling out “Minnesota.”
No. Books and packages must be sent directly from a publisher, mail-order bookseller, an attorney, or another court official. A private-party package is only allowed if the item is specifically required for court or release (and approved).
Yes. Incoming mail can be inspected and may be opened and scanned before it’s delivered. After scanning, the original item may not be returned, so don’t send anything you need back.
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