Henrico County Jail - West, VA

Henrico County Jail - West offers both virtual visitation and mail delivery, so you can connect through remote video visits or written mail. If you have questions about communication options, call the facility's public phone number for general inquiries or the after-hours number for urgent issues. Need to speak with leadership about a communication concern? Call the published office-hours contact to request an appointment with the Sheriff or command staff. Virtual visits work like a video phone call. Some systems require a vendor account, identity verification, or prepayment—confirm those steps before scheduling. For billing or technical issues with phone, video, or tablet services, contact the service vendor directly.

Henrico County Jail - West accepts incoming mail for residents. Like many Virginia jails, personal letters and photos are commonly routed through an off-site processing vendor, where items get scanned and delivered electronically to the inmate. The original paper copy is often destroyed after scanning. Books and magazines are usually allowed only when sent directly from an approved publisher or distributor. To prevent delays, label every item with the inmate's full name and official ID number, the full facility name and state, and your complete return address. Stick to standard mail-format rules—plain white paper, any page or photo limits—and avoid sending packages or cash unless the jail provides specific instructions.

Henrico County Regional Jail West's street and mailing address are both 4317 East Parham Road, Henrico, VA 23228. For general questions, call (804) 501-4581. After hours, use (804) 501-4586. To schedule an appointment with the Sheriff or command staff, call (804) 501-5860 Monday–Friday, 8:00am–4:30pm. Other county contacts: Henrico County Health Department at rhhdpr@vdh.virginia.gov or (804) 501-4522, and Henrico County Social Services at (804) 501-4001 (fax (804) 501-4006). For payroll or W-2 issues, send duplicate W-2 requests to County of Henrico Payroll Office RM 138 at 4301 E Parham Road or fax (804) 501-5380. Photo ID is required, and processing takes about five business days.

Henrico County Regional Jail West is a maximum-security regional jail that opened in 1980 and expanded significantly in 1996. It houses both pre-trial and post-trial inmates. The Intake & Release Booking section uses imaging technology to support accurate processing and recordkeeping. Inmate programs include GED preparation and testing, computer technology classes, parenting and fatherhood programs, substance-abuse and relapse-prevention services, and group and individual counseling. Additional services cover virtual visitation, mail delivery, religious services, mental health and substance-abuse support, laundry, recreation, property control, and education. Court Services handles courtroom security, serves civil process, and manages transports to court, medical appointments, and Department of Corrections transfers across the Commonwealth. The jail campus also houses a Human Services facility with the Department of Social Services and Henrico County's Health Department.