Who to Call at Henrico County Regional Jail West (main line, after-hours, and to schedule appointments)

For general questions and day-to-day calls, use the facility’s regular public phone number: (804) 501-4581.

If you need to reach the jail outside normal hours, call the after-hours number: (804) 501-4586.

To schedule an appointment to see the Sheriff or any member of the Sheriff’s Office command staff, call (804) 501-5860. Appointment scheduling is handled Monday through Friday, 8:00am to 4:30pm.

For most non-urgent questions, start with the regular public line: (804) 501-4581. Call during normal office hours and you'll typically get connected to the right person.

Want to meet with the Sheriff or Sheriff's Office command staff? Don't call the main line for that. Use the appointment scheduling number instead: (804) 501-5860, Monday through Friday, 8:00am to 4:30pm.

• ✓ Call (804) 501-5860 to schedule an appointment with the Sheriff or command staff
• ✓ Call Monday through Friday, 8:00am to 4:30pm
• ✓ If you reach voicemail, leave a clear callback number and call again during those hours

Not getting the answers you need on the first call? Try again during regular business hours, starting with the main public line at (804) 501-4581. Keep in mind that Henrico County Regional Jail West also serves as the Sheriff's Office headquarters, with the Sheriff and command staff offices on site. If your issue needs administrative attention, scheduling an appointment through (804) 501-5860 (Monday through Friday, 8:00am to 4:30pm) is often the most direct route.