Who to Call at Henrico County Regional Jail West — main numbers and how to schedule the Sheriff
Trying to reach Henrico County Regional Jail West? Here are the main public numbers—plus the line to call if you need to schedule time with the Sheriff or command staff.
Start with the main public number: (804) 501-4581. This handles most general questions.
Calling outside normal business hours? Use the after-hours line: (804) 501-4586.
Good to know: This facility also houses the administrative offices for the Henrico County Sheriff's Office, including the Sheriff and command staff. If you have higher-level questions or concerns, this is the place to direct them.
Need to meet with the Sheriff or command staff? Call (804) 501-5860 to request an appointment. Scheduling is available Monday–Friday, 8:00 am–4:30 pm. The staff on that line can connect you with the right person.
During regular hours, call the main line at (804) 501-4581. After hours, switch to (804) 501-4586 - that's the line staffed when the regular office is closed.
If-phone-cant-resolve
- ✓ Ask whether your issue needs to be handled through an appointment with the Sheriff or command staff.
- ✓ Call the Sheriff/command staff appointment scheduling line at (804) 501-5860 to request an appointment.
Quick-tips
- ✓ Have the person’s full name (and any ID number you have) ready before you dial.
- ✓ Write down who you spoke with, the date/time, and what you were told.
- ✓ Be specific about what you’re trying to get answered so you can be routed correctly.
- ✓ If you’re given instructions, repeat them back to confirm you understood them.
- ✓ If something sounds unclear, ask what your next step is and when to follow up.
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