Setting Up Phone Calls and Messaging for Henry County Jail Inmates (ICSolutions)

Phone service at Henry County Sheriff's Office runs through ICSolutions Advanced Technology. This means you'll handle call setup and prepaid funding through ICSolutions - not directly through the jail.

At intake, each inmate gets a personal passcode (PIN) to access the phones. Think of it like a password - your loved one needs to keep it secure. Henry County Sheriff's Office won't be held responsible if the PIN gets lost, stolen, or shared.

To place a call, the inmate enters their PIN along with Henry County Jail's facility site ID number. Once that's done, the system routes the call and prompts you with options to accept it.

• ✓ Free Call - you can accept the call as a free call when that option is offered.
• ✓ Debit Call - charges are deducted from the inmate’s commissary account balance.
• ✓ Prepaid Account - the call is paid from a prepaid account set up through ICSolutions.
• ✓ Collect Call - you accept the call and get billed on your next regular telephone bill cycle.

Want more control over costs? Set up an ICSolutions Prepaid Account. It's free to create online through ICSolutions, and you can use it to manage prepaid phone services for a Henry County inmate.

Prefer to set things up by phone? Call ICSolutions customer service at (888) 506-8407. A representative can help you create a prepaid account.

Visiting the jail in person? You can add money at the ICSolutions kiosk in the HCSO jail lobby. Deposits go straight into the inmate's phone account.

1. Get the right payment type - use a cashier’s check or money order.
2. Address it correctly - ICSolutions, ATTN: Customer Service Department/Prepaid Account.
3. Mail it to the prepaid department - 2200 Danbury Street, San Antonio, TX 78217.

To send electronic messages, register at jailatm.com. Once logged in, you can send and receive messages with an inmate. Each message costs $0.25, so frequent back-and-forth conversations can add up quickly.