How to send messages, photos, and packages
Phone service at Henry County Jail runs through ICSolutions. Each inmate receives a personal PIN at intake—they need to keep it secure, since the Sheriff's Office won't replace lost, stolen, or shared passcodes. To place a call, the inmate enters their PIN and the facility site ID. You can accept calls as Free, Debit (charged to the inmate's commissary), Prepaid Account, or Collect. All calls are recorded and monitored, and using the system means consenting to that. You can also exchange electronic messages through JailATM for $0.25 each—these are monitored and recorded too. If you plan to receive calls or use paid messaging, set up and fund your account with the vendor beforehand.
Search for a loved one and send messages and photos in minutes.
At Henry County Jail, each person is issued a personal passcode (PIN) during intake that they’ll use to access the phone system. That PIN is meant to stay private—your loved one is responsible for keeping it secure.
Henry County Jail has strict mail rules: regular correspondence must be sent on specific postcards. Here's how to send something that won't get rejected—plus the few exceptions.
Getting legal documents or attorney letters to someone at Henry County Jail works differently than regular mail. Here's what counts as
Getting funds to someone at Henry County Jail? The jail offers a few specific options — and the details matter, especially if you're mailing a money order.
Henry County Jail keeps personal mail simple: all incoming correspondence must be a USPS postcard that meets specific rules. Legal mail and money orders are the main exceptions, and they follow different requirements.
Inmates use ICSolutions and receive a personal PIN at intake. To make a call, they enter their PIN and the facility site ID, and you can accept it as a Free Call, Debit Call (charged to inmate commissary), Prepaid Account, or Collect Call.
Yes. All phone calls are recorded and monitored—using the service counts as consent. JailATM electronic messages are also monitored and recorded.
You can set up or fund a prepaid account online through ICSolutions, by phone at (888) 506-8407, at the kiosk in the HCSO jail lobby, or by mailing a cashier’s check or money order to ICSolutions in San Antonio.
Inmates may have up to three soft-covered books at one time (including commissary puzzle books). Extra books are placed with property and held for 15 days before disposal.
Yes, but the inmate must submit an Inmate Request Form and get approval to receive a periodical. Subscriptions must be paid by family or friends.
Mail with contraband, such as lipstick, may be returned, held, or turned over to the District Attorney for prosecution. Incoming mail is inspected, and non-privileged mail may be read or censored if it poses a safety or security threat.
Visiting someone in jail is already a lot to navigate. At Henry County Jail, one rule shapes almost every visit: only one adult can visit at a time. Here's what that means, how it affects kids coming with you, and how to plan around it.
Inmates at Henry County Jail place commissary orders using kiosks in their housing areas. They'll need enough money in their account before submitting an order.
Commissary rules can feel confusing, especially when you're trying to help from the outside. Here's how ordering, spending limits, gift packs, indigent supplies, and book policies work at Henry County Jail.
