Three Ways to Add Money to an Inmate’s Account at Heritage Trails (Trust Fund, AdvancePay, PIN Debit)
Sending money to someone at Heritage Trails Correctional Facility comes down to choosing the right account—commissary purchases, phone calls to you, or calls they pay for themselves.
Heritage Trails has three main account types, and they work differently. A Trust Fund deposit is what most families think of first - it puts money into the incarcerated person's account so they can spend it like cash at the commissary. For phone calls, you'll choose between AdvancePay and PIN Debit. AdvancePay is a prepaid collect calling option: you add funds, and the incarcerated person can call only your phone number using that balance. PIN Debit works differently - it lets the incarcerated person pay for their own calls to any phone numbers the facility allows.
Tip: Trust Fund is for commissary. AdvancePay and PIN Debit are for phone calls. Pick the account that matches what you're paying for.
You can add funds online at ConnectNetwork.com. After signing in, you'll see the deposit options for Heritage Trails and can choose which account type to fund - Trust Fund, AdvancePay, or PIN Debit. Before submitting payment, check the fees and rates listed in your ConnectNetwork account. Deposit fees and calling rates vary by facility, and ConnectNetwork shows the specifics there.
- Sign in (or create an account) on ConnectNetwork - use ConnectNetwork.com to access the deposit options.
- Select Heritage Trails and the account type you want to fund - choose Trust Fund for commissary, or AdvancePay/PIN Debit for phone calls.
- Review the fees and rates shown - costs vary by facility, and the current details are published inside your ConnectNetwork account.
- Enter your payment and confirm - double-check you picked the correct account type before submitting.
Phone
- ✓ Trust Fund (add funds by phone): (888) 988-4768
- ✓ AdvancePay (add funds by phone): (800) 483-8314
- ✓ PIN Debit (add funds by phone): (855) 706-2445
Note: When calling to add funds, ask about deposit fees and accepted payment methods. Fees vary by facility and are also listed in your ConnectNetwork account.
Depending on current facility rules, other options like money orders may be available. Since fees and rates vary, check your ConnectNetwork account for Heritage Trails' current instructions and costs before sending anything.
Reminder: Match the account to the purpose - Trust Fund for commissary, AdvancePay or PIN Debit for calls. Confirm the fees in ConnectNetwork so your deposit goes exactly where you intended.
Find an Inmate at Heritage Trails Correctional Facility
Search for a loved one and send messages and photos in minutes.
