How to deposit funds, commissary, and payment options
Adding money for someone at Heritage Trails? You've got a few options. Call AdvancePay at 800-483-8314, PIN Debit at 855-706-2445, or the Trust Fund line at 888-988-4768. Prefer to mail a money order? Make it payable to ViaPath Financial Services—the facility forwards these payments to the Indiana Department of Correction. Include a completed deposit form with any mailed money order, and don't include staples, paper clips, stamps, cash, letters, photos, or other items. Whichever method you choose, have the incarcerated person's name and required ID details ready.
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Getting money to someone at Heritage Trails? Stick with the official phone or online deposit options, and follow the money order paperwork rules exactly—otherwise your deposit could get held up.
Calls from Heritage Trails fall into three payment types, and the best one depends on your phone setup and how often you expect calls. Here's how collect, prepaid collect (AdvancePay), and inmate debit (PIN Debit) work—plus the quickest ways to add funds.
Call AdvancePay at 800-483-8314, PIN Debit at 855-706-2445, or Trust Fund deposits at 888-988-4768.
Make money orders payable to ViaPath Financial Services. The facility states those payments are forwarded to the Indiana Department of Correction.
No. A mailed deposit must include the deposit form, and you must not include staples, paper clips, stamps, cash, letters, photos, or other items with the money order.
Getting approved and having your ID ready makes your first visit go smoothly. Here's how to complete the ViaPath application without delays.
Setting up video visits feels like a lot the first time—accounts, approvals, scheduling windows. Here's a clear path to get registered and ready to visit at Heritage Trails.
Mail rules at Heritage Trails feel strict, especially the first time you send something. But once you know what gets copied, what gets rejected, and when you need special permission, avoiding delays is straightforward.
