Send Photos & Mail at Heritage Trails Correctional Facility

How to send messages, photos, and packages

Overview

Heritage Trails Correctional Facility uses third-party vendors for remote communication. For video visits, create a vendor account and schedule your appointment at www.gtlvisitme.com before the visit. Phone service works through collect calls, prepaid/AdvancePay, or inmate PIN-debit minutes (typically purchased through commissary). The incarcerated person must submit an approved telephone list with up to 20 names and numbers before making outgoing calls. Heads up: collect calls won't connect to cell phones, office lines, or hospital numbers. You can fund prepaid calling by setting up AdvancePay or buying minutes through ConnectNetwork or vendor portals. Vendor toll-free lines handle payments and support. Need to block or unblock a number? Use ViaPath customer service tools and prompts.

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Quick Facts

  • Visitors must register and schedule video visits at www.gtlvisitme.com.
  • Incarcerated people must complete a telephone list with no more than 20 names/numbers.
  • Available call types include collect, prepaid/AdvancePay, and inmate PIN-debit minutes.
  • Collect calls cannot be placed to cell phones, office numbers, or hospital numbers.
  • General correspondence is copied in black & white and originals are not given to incarcerated individuals.

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Common Questions

How do I register and schedule a video visit at Heritage Trails?

Register by creating an account and scheduling your video visit at www.gtlvisitme.com. If there’s a fee, scheduling accepts debit cards, charge cards, and Visa/Mastercard gift cards.

What are the phone call options and how do I add funds for calls at Heritage Trails?

Calls can be collect, prepaid/AdvancePay, or placed using inmate PIN-debit minutes purchased from commissary. To add funds by phone, use these toll-free options: AdvancePay 800-483-8314, PIN Debit 855-706-2445, Trust Fund 888-988-4768. You can also buy minutes through ConnectNetwork.com or the vendor portal.

How can I block or unblock incoming calls to someone at Heritage Trails?

You can refuse an incoming call by hanging up or pressing “1,” and pressing “6” can permanently block the calling number after you set a 4-digit PIN. To remove a block, call ViaPath customer service at 877-650-4249; removal typically takes 1–2 business days.

Why does Heritage Trails copy incoming letters instead of giving originals?

Heritage Trails copies incoming general correspondence in black and white, and the originals are not provided to incarcerated individuals.

How long until my loved one receives their copied mail at Heritage Trails?

Copied general correspondence must be distributed within forty-eight (48) hours. The facility also keeps incoming general correspondence on-site for at least fourteen (14) days.

What happens if staff withhold or censor mail at Heritage Trails?

If correspondence is delayed, censored, or withheld, the incarcerated individual must be notified within two working days using State Form 11984, which explains the reason and includes grievance information. Mail can also be withheld if staff find contraband or prohibited items during inspection.

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