How to send messages, photos, and packages
Heritage Trails Correctional Facility uses third-party vendors for remote communication. For video visits, create a vendor account and schedule your appointment at www.gtlvisitme.com before the visit. Phone service works through collect calls, prepaid/AdvancePay, or inmate PIN-debit minutes (typically purchased through commissary). The incarcerated person must submit an approved telephone list with up to 20 names and numbers before making outgoing calls. Heads up: collect calls won't connect to cell phones, office lines, or hospital numbers. You can fund prepaid calling by setting up AdvancePay or buying minutes through ConnectNetwork or vendor portals. Vendor toll-free lines handle payments and support. Need to block or unblock a number? Use ViaPath customer service tools and prompts.
Search for a loved one and send messages and photos in minutes.
Mail rules at Heritage Trails feel strict, especially the first time you send something. But once you know what gets copied, what gets rejected, and when you need special permission, avoiding delays is straightforward.
Register by creating an account and scheduling your video visit at www.gtlvisitme.com. If there’s a fee, scheduling accepts debit cards, charge cards, and Visa/Mastercard gift cards.
Calls can be collect, prepaid/AdvancePay, or placed using inmate PIN-debit minutes purchased from commissary. To add funds by phone, use these toll-free options: AdvancePay 800-483-8314, PIN Debit 855-706-2445, Trust Fund 888-988-4768. You can also buy minutes through ConnectNetwork.com or the vendor portal.
You can refuse an incoming call by hanging up or pressing “1,” and pressing “6” can permanently block the calling number after you set a 4-digit PIN. To remove a block, call ViaPath customer service at 877-650-4249; removal typically takes 1–2 business days.
Heritage Trails copies incoming general correspondence in black and white, and the originals are not provided to incarcerated individuals.
Copied general correspondence must be distributed within forty-eight (48) hours. The facility also keeps incoming general correspondence on-site for at least fourteen (14) days.
If correspondence is delayed, censored, or withheld, the incarcerated individual must be notified within two working days using State Form 11984, which explains the reason and includes grievance information. Mail can also be withheld if staff find contraband or prohibited items during inspection.
Getting approved and having your ID ready makes your first visit go smoothly. Here's how to complete the ViaPath application without delays.
Setting up video visits feels like a lot the first time—accounts, approvals, scheduling windows. Here's a clear path to get registered and ready to visit at Heritage Trails.
Phone calls at Heritage Trails come down to three things: whether you're on the approved 20-name list, whether your phone can accept collect billing, and whether your number has been blocked. Here's how it all works—and what to do when calls suddenly stop.
