Before Your First Visit to Heritage Trails: Required Documents & ID Checklist
Getting approved and having your ID ready makes your first visit go smoothly. Here's how to complete the ViaPath application without delays.
How to visit, scheduling, dress code, and visitor requirements
Everything starts with ViaPath. Create an account and get approved before you can schedule any visit—in-person or online. Applications use State Form 14387 and go through facility staff. When booking, double-check the time: ViaPath displays schedules in Eastern Time. Visitors 16 and older need an accepted photo ID and will go through criminal background and warrant checks. Active warrants get reviewed by facility investigators, and local law enforcement is notified as appropriate. Be accurate on your application—falsifying information gets you banned from all correctional facilities for one year. Trafficking contraband? That gets referred to Indiana State Police with prosecution recommended, and can mean a permanent ban. For video visits, sign in 15 minutes early. For on-site video, arrive 15 minutes early with valid photo ID and follow dress standards: shirts or blouses, appropriate bottoms and undergarments, no hats unless for religious reasons.
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Getting approved and having your ID ready makes your first visit go smoothly. Here's how to complete the ViaPath application without delays.
Video visits are a straightforward way to stay connected—once you know where to register, how scheduling works, and what to expect on call day.
Yes. Criminal background and warrant checks are conducted for all applicants age 16 and older. Active warrants are reviewed by facility investigators, and local law enforcement is notified as appropriate.
Falsifying a visitation application results in a one-year ban from all correctional facilities.
Yes. You must register for a ViaPath account and be approved before you can schedule in-person or online visits. The application uses State Form 14387 and is processed by facility staff.
Setting up video visits feels like a lot the first time—accounts, approvals, scheduling windows. Here's a clear path to get registered and ready to visit at Heritage Trails.
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Phone calls at Heritage Trails come down to three things: whether you're on the approved 20-name list, whether your phone can accept collect billing, and whether your number has been blocked. Here's how it all works—and what to do when calls suddenly stop.