Who to Call for Help at High Desert Detention Center: Phone Numbers, Addresses, and Emails

High Desert Detention Center is located at 9438 Commerce Way, Adelanto, CA 92301. Use this street address for in-person visits and directions.

For general questions, start with the main line: (760) 530-9300. This is your best first call if you're not sure which department handles your situation.

Need to find out where someone is housed? Call the inmate-locator line at (909) 708-8371. This is often the fastest way to confirm a person's location in custody.

If you're not using online scheduling, you can book a visit by phone at (909) 887-0364. The scheduling line is available Tuesday through Saturday, 9:00 a.m. to 3:00 p.m. Call the day before your planned visit to set an appointment. That extra step can save you a wasted trip if there's no availability.

You can file a complaint in person at any Sheriff's station. You can also go directly to the Internal Affairs Division at Sheriff's Headquarters, 655 East 3rd Street, San Bernardino.

Prefer not to file in person? Call Internal Affairs at (909) 387-3726 to request a Civilian Complaint form by mail.

Want to recognize an employee for good service? Email the Public Affairs Division at paffairs@sbcsd.org. Include enough detail so it can be routed correctly: your name and contact information, the date and time of the incident, the employee's name (if you know it), and a clear description of what happened.

For Civil Enforcement correspondence, use this mailing address: San Bernardino County Sheriff’s Department, 157 W. 5th Street, 3rd Floor, San Bernardino, CA 92415.

To reach the Civil Enforcement Unit by phone, call (909) 387-5700. Use this number if you have a Civil Enforcement question and want to speak with someone directly.

The Civil Enforcement Unit email listed in the published fee schedule begins with civildocs@. Look for that address if you need an email contact for correspondence or fee-related questions.

Quick Tips

• ✓ Guidance: Write down the exact reason you’re calling before you dial, so you can ask for the right department quickly.
• ✓ Have the incarcerated person’s full name handy. If you have a booking number, keep it nearby.
• ✓ Call during the posted hours for the specific line you are using, especially for visit scheduling.
• ✓ Keep a pen and paper ready for names, extensions, and any reference numbers.
• ✓ If you get voicemail, leave a clear callback number and a short, specific message.