How to send messages, photos, and packages
Staying in touch with someone at High Desert Prison? Expect some changes. California is switching to a new statewide provider for inmate phone calls, video visits, and electronic messaging, so account setup and billing steps may shift during the transition. Standard audio calls from institution phones and tablets are listed as free. Video visits and electronic messaging typically require an account with prepaid funds. To get started with video or messaging, create an account on the department's communications platform (web or mobile) and load money through the app's prepaid feature before trying to schedule or connect. During the rollout, some institutions may still use an older platform. Use whichever service the institution currently supports. The facility also lists direct phone and mailing contacts for visit scheduling, complaints, civil enforcement, and CCW inquiries.
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Create an account on the department’s communications platform (web or mobile) to use video or electronic messaging. Add funds using the app’s prepaid feature before you attempt paid video visits or messages.
Standard audio calls from institution phones and tablets are listed as free. Video visits and electronic messaging typically require an account and prepaid funds through the provider’s platform.
If you're not using online scheduling, call (909) 887-0364 Tuesday through Saturday, 9:00 a.m. to 3:00 p.m. to schedule a visit. For complaints, civil enforcement, or CCW-related matters, the listed units provide phone and mailing contact options. Internal Affairs also accepts complaints in person at any Sheriff's station.
You can schedule a visit two ways: online through the Inmate Locator scheduling link, or by phone during the facility's scheduling hours. The key is using the right method on the right day and time.
Scheduling a visit at High Desert Detention Center is straightforward once you know your options. Here's how to book online or by phone, plus the exact window when online scheduling is available.
There are two ways to schedule a visit: online through the San Bernardino County Inmate Locator (look the person up, and you'll see a scheduling link), or by phone during scheduling call hours.
