Send Photos & Mail at High Desert Prison

How to send messages, photos, and packages

Overview

Staying in touch with someone at High Desert Prison? Expect some changes. California is switching to a new statewide provider for inmate phone calls, video visits, and electronic messaging, so account setup and billing steps may shift during the transition. Standard audio calls from institution phones and tablets are listed as free. Video visits and electronic messaging typically require an account with prepaid funds. To get started with video or messaging, create an account on the department's communications platform (web or mobile) and load money through the app's prepaid feature before trying to schedule or connect. During the rollout, some institutions may still use an older platform. Use whichever service the institution currently supports. The facility also lists direct phone and mailing contacts for visit scheduling, complaints, civil enforcement, and CCW inquiries.

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Quick Facts

  • California is switching to a new statewide provider for phone calls, video visits, and electronic messaging.
  • Standard audio calls from institution phones and tablets are listed as free.
  • Create an account on the department’s communications platform and add prepaid funds to use video or electronic messaging.
  • If you do not use online scheduling, you can schedule a visit by phone at (909) 887-0364 between 9:00 a.m. and 3:00 p.m., Tuesday through Saturday.

Common Questions

How do I set up an account to call or video-message an inmate at High Desert Prison?

Create an account on the department’s communications platform (web or mobile) to use video or electronic messaging. Add funds using the app’s prepaid feature before you attempt paid video visits or messages.

Are phone calls or video messages free for inmates at High Desert Prison?

Standard audio calls from institution phones and tablets are listed as free. Video visits and electronic messaging typically require an account and prepaid funds through the provider’s platform.

How can I contact High Desert Prison to schedule a visit or file a complaint?

If you're not using online scheduling, call (909) 887-0364 Tuesday through Saturday, 9:00 a.m. to 3:00 p.m. to schedule a visit. For complaints, civil enforcement, or CCW-related matters, the listed units provide phone and mailing contact options. Internal Affairs also accepts complaints in person at any Sheriff's station.

Other Guides for High Desert Prison

Phone & Messaging

How to Contact an Inmate at High Desert Prison (CA)

You can schedule a visit two ways: online through the Inmate Locator scheduling link, or by phone during the facility's scheduling hours. The key is using the right method on the right day and time.

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