How to Contact an Inmate at Highlands County Jail, FL (FL)

Highlands County Jail uses SmartInmate/SmartJailMail (Smart Communications) for online communication between inmates and their family and friends. In practice, you'll create a vendor account, find your loved one in the system, and use the vendor's tools to stay in touch. You won't message them directly through the jail itself.

For payments to inmate accounts, Highlands County Jail uses the Touchpay payment portal. Touchpay accepts VISA and MASTERCARD branded credit and debit cards, plus local walk-in cash payments at retail locations. When you add funds for your loved one, you'll go through Touchpay rather than paying the jail directly.

1. Find the SmartInmate/SmartJailMail service for this jail: Start with SmartInmate/SmartJailMail (Smart Communications) and look for the option to select a facility.
2. Create your account: Register with your basic information, then log in.
3. Link to the correct person: Search for your loved one and follow the prompts to add them to your contacts. Use the same name details the jail has on file to avoid mismatches.

1. Open the Touchpay portal for Highlands County Jail: Confirm you are in the right place before entering payment information.
2. Choose a payment method: Use a VISA or MASTERCARD branded credit/check card, or select a local walk-in retail cash payment option if you need to pay in person.
3. Complete the transaction: Follow the prompts to finish the payment and save your receipt or confirmation details.

1. Go to your vendor account and select your loved one: In SmartInmate/SmartJailMail, open the contact you added for the inmate.
2. Check what actions are available: Depending on how the jail uses the system, you may see options for messaging and other communication tools.
3. Add funds if the system requires it: Some actions require a balance or payment through the vendor before you can send anything.
4. Send your message (or place your request): Type your message, review it, then submit it through the vendor interface.

• ✓ Ask for the exact inmate name format and any booking or ID number you should use for vendor searches
• ✓ Confirm how SmartInmate/SmartJailMail should be set up for Highlands County Jail (especially if you cannot find or link the inmate)
• ✓ Report Touchpay payment problems, including declined cards or missing confirmations
• ✓ Verify how local walk-in retail (cash) payments work for this facility, including what information you must bring to pay correctly

SmartInmate/SmartJailMail handles communications for this facility, but available features vary by jail and by the inmate's status. Before counting on a specific option, check your SmartInmate/SmartJailMail account to see what's enabled for Highlands County Jail, what content restrictions apply, and whether your loved one needs to opt in or complete any steps on their end.

• ✓ Confirm that your card is VISA or MASTERCARD branded (those are the accepted brands listed for Touchpay)
• ✓ Ask where local walk-in retail (cash) payments can be made and what details you must provide at payment time
• ✓ Check whether there are deposit limits, holds, or timing delays before funds are usable
• ✓ Review any vendor fees tied to Touchpay payments so you know the total cost before you submit

Customer service hours, processing times, exact vendor webpages, and sign-up verification steps can change and aren't covered here. If you hit a snag, check the official Highlands County Jail resources and the support channels for SmartInmate/SmartJailMail and Touchpay to confirm the current process.