HighTower Unit
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Guides for This Facility
How to register your phone number to receive calls from HighTower Unit inmates
Want to receive phone calls from someone at the HighTower Unit? You'll need to register your phone number online first. Once you're enrolled, the system recognizes your number when the inmate calls.
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Sending money to an inmate at HighTower: who can deposit and how
Trying to put money on someone's account at the HighTower Unit? The biggest stumbling block is usually who's actually allowed to send it. Here's the rule, your deposit options, and the eCommDirect limits that catch people off guard.
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How to send mail to someone at HighTower Unit: digital mail vs. unit address
Sending mail to someone at HighTower Unit? Your first choice is where to send it: the TDCJ Digital Processing Center handles most personal letters, photos, and greeting cards, while the unit's direct address is reserved for specific exceptions like legal mail and anything requiring an inmate signature.
Read GuideAt a Glance
Visitation
- HighTower visiting periods are Saturdays and Sundays from 8:00 a.m. to 5:30 p.m.
- Visitors must create their own TDCJ Online Visitation Scheduler accounts; staff cannot create visitor accounts for you.
- Contact visits allow one embrace and kiss at the start and end of the visit; holding hands is allowed only with hands on top of the table in staff view.
Communication
- Friends and family must register their telephone number online and will need the inmate's TDCJ ID number to receive inmate calls.
- TDCJ telephone customer service is available on weekdays and can be reached at (866) 806-7804 for phone-related assistance.
- Securus remote video visits at HighTower are 60 minutes long, cost $10.00, and are limited to one remote video visit per month.
Mail & Letters
- Personal mail for HighTower Unit that goes through the Digital Processing Center must be addressed to PO Box 660400, Dallas, TX 75266-0400 and include the inmate's full name and TDCJ number.
- When sending letters directly to the unit, the envelope should show the inmate's name, TDCJ number, and the unit address; unit addresses are listed on the agency website.
- Items such as food, clothing, jewelry, toiletries, or packages may not be mailed to inmates at HighTower Unit.
Sending Money
- Only senders on an inmate's Approved Visitor List or Inmate Telephone List may deposit money to HighTower Unit inmates.
- Accepted deposit methods include money orders, ACH, ACE, eCommDirect, and approved vendor systems.
- eCommDirect purchases are limited to one purchase per inmate per day.
Inmate Lookup
- When adding an inmate in the scheduler, the inmate's TDCJ or SID number must be exactly 8 digits.
- A Relationship Request to add a visitor is sent to the inmate’s unit for staff verification.
- If an inmate’s visitation privileges are removed, the interface will display 'Not Approved for Visits' instead of a Schedule Visit button.
Contact Info
- Vendor-service complaints can be sent to offenderphones@tdcj.texas.gov.
- Mail sent to the Digital Processing Center must include the inmate’s full name and TDCJ number and be mailed to PO Box 660400, Dallas, TX 75266-0400.
- Creating an online visitation account triggers an email with a 7-digit validation code and a link to complete registration.
Facility Info
- Visitors aged 17 or under may not join scheduled visits unless a Non‑Victim Child Affidavit for the inmate's child is on file.
- No cell phones are permitted inside the secure perimeter.
- Visitation is a privilege and may be restricted or discontinued for rule violations, security concerns, lockdowns, escapes or disturbances, or health and safety emergencies.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Schedule visits through the TDCJ Online Visitation Scheduler. You must create your own account—staff can't do it for you. Registration involves verifying a 7-digit code sent to your email and completing the Background Questionnaire. When adding an inmate, use their 8-digit TDCJ/SID number. Your Relationship Request goes to the unit for verification and shows as
Read full guideCommunication
Phone registration comes first: register your number online through the state/vendor portal, and have the inmate's TDCJ ID ready. For service or account problems, call TDCJ telephone customer service weekdays at (866) 806-7804. Remote video visits run through Securus—60 minutes, $10.00, limited to one per month. Schedule during the vendor's set times; for help, contact Securus at (877) 578-3658. Send electronic messages through JPay using purchased stamps. Stamp prices are set by the vendor and can change. TDCJ also has a vendor-complaint process, including offenderphones@tdcj.texas.gov and a formal ITS Contract Manager mailing option.
Read full guideMail & Letters
Personal mail goes through the TDCJ Digital Processing Center. Address letters to PO Box 660400, Dallas, TX 75266-0400 and include the inmate's full name and TDCJ number. Sending directly to the unit? Put the inmate's name, TDCJ number, and unit address on the envelope (unit addresses are on the agency website). Don't mail food, clothing, jewelry, toiletries, or packages—they'll be rejected. Writing supplies are available through the indigent supply program or commissary/eCommDirect. Mail gets screened and processed centrally. Legal and publisher mail may follow separate handling, so check the agency/vendor checklist for formatting and limits.
Read full guideSending Money
Before sending funds, confirm you're on the inmate's Approved Visitor List or Inmate Telephone List—otherwise your deposit gets rejected. The Inmate Trust Fund accepts money orders, ACH and ACE transfers, eCommDirect purchases, and approved vendor systems (check the facility page for current instructions). eCommDirect has extra rules: one purchase per inmate per day, and newly received inmates can't get eCommDirect purchases until the next calendar quarter. Items sold through eCommDirect are marked with an "E" on commissary price lists. Don't send cash or personal checks. Vendor and kiosk services may charge fees. The Trust Fund office can confirm receipt but won't share account balances with third parties.
Read full guideCommon Questions
Showing 6 of 23How do I create a TDCJ Online Visitation Scheduler account for HighTower Unit?
You'll need to create the account yourself in the TDCJ Online Visitation Scheduler—staff can't do it for you. After registering, check your email for a 7-digit validation code to verify your account. Then complete the Background Questionnaire, making sure to enter phone numbers in the required "XXX XXX XXXX" format.
VisitationWhen can I visit an inmate at HighTower Unit and how often?
HighTower Unit holds visits on Saturdays and Sundays from 8:00 a.m. to 5:30 p.m. Eligible inmates are normally allowed one visit per visiting cycle, and custody-level rules can change how often someone can receive visits.
VisitationWhat types of visits are available at HighTower Unit and what contact is permitted?
The scheduler lists Regular, Contact, and Video/Tablet visit types (Video/Tablet is separate from Securus Video). During contact visits, physical contact is limited: one embrace and kiss at the beginning and end, plus hand-holding with hands on top of the table in staff view.
VisitationWhat ID and items can I bring to a HighTower visit?
If you're 18 or older, bring a current government-issued photo ID. At least one ID must show your current physical address (with narrow exceptions for certified victims of family violence). Leave your cell phone outside the secure perimeter, and bring coins instead of cash.
VisitationHow do I register my phone number to receive calls from an inmate at HighTower Unit?
Register your phone number online through the state/vendor portal—have the inmate's TDCJ ID ready. For registration or account issues, call TDCJ telephone customer service weekdays at (866) 806-7804.
CommunicationWhat are the rules and cost for video visits at HighTower Unit?
Remote video visits last 60 minutes, cost $10.00, and are limited to one per month. Schedule during the vendor's set times. For scheduling or payment help, contact Securus at (877) 578-3658.
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Did You Know?
HighTower Unit (TX) requires visitors to create their own TDCJ Online Visitation Scheduler accounts. TDCJ staff cannot create visitor accounts for you, but they can help update your information after your account exists.
This guide is compiled from official facility documentation and community feedback. Learn how we verify