Find an Inmate at HighTower Unit
Search for an inmate at HighTower Unit and get help with contacting an inmate, visitation, and sending money.
Search by Inmate Name
Enter first and last name to look up an inmate at HighTower Unit.
Overview
Start with Texas's statewide offender search or a facility roster. Use the best identifier you have—name, booking number, or TDCJ/SID number. Adding someone to the visitation scheduler? Enter their TDCJ or SID number as an exact 8-digit identifier. After requesting visitor status, the system sends a Relationship Request to the unit for staff verification. If the inmate's visitation privileges have been removed, you'll see "Not Approved for Visits" instead of a Schedule Visit button. Sign up for state notification services if available, and double-check details across sources before making travel plans.
After You Search
Quick Facts
- When adding an inmate in the scheduler, the inmate's TDCJ or SID number must be exactly 8 digits.
- A Relationship Request to add a visitor is sent to the inmate’s unit for staff verification.
- If an inmate’s visitation privileges are removed, the interface will display 'Not Approved for Visits' instead of a Schedule Visit button.
- Visitors aged 17 or under may not join a scheduled visit unless a Non‑Victim Child Affidavit is on file for the inmate’s child.
- Vendor-service complaints can be sent to offenderphones@tdcj.texas.gov.
Common Questions
How can I find someone at HighTower Unit?
Use Texas's statewide offender search or a facility roster. Search by the most specific information you have—name, booking number, or TDCJ/SID number. Confirm details across sources before planning a visit.
What information do I need to add an inmate to the visitation scheduler?
To add an inmate in the visitation scheduler, you need their TDCJ or SID number entered as exactly 8 digits. If you don’t have it, look it up first using Texas’s statewide offender-search tools.
What happens after I request to be added as a visitor for an inmate?
Your request creates a Relationship Request sent to the unit for staff verification. If the inmate's visitation privileges have been removed, the system shows "Not Approved for Visits" instead of a Schedule Visit button. Visitors age 17 or under can't join a scheduled visit unless a Non‑Victim Child Affidavit is on file for the inmate's child.
How do I report problems with phone or vendor services related to HighTower Unit?
Use TDCJ’s vendor-complaint process and email the issue to offenderphones@tdcj.texas.gov. If you need to submit a formal or contractual complaint, the ITS Contract Manager mailing details are provided through that same process.
Where should I send mail for an inmate at HighTower Unit?
For mail going through the Digital Processing Center, include the inmate's full name and TDCJ number and send it to PO Box 660400, Dallas, TX 75266-0400. Confirm the addressing format and mail rules on the facility or TDCJ contact page before mailing.
Related Guides
How to register your phone number to receive calls from HighTower Unit inmates
Want to receive phone calls from someone at the HighTower Unit? You'll need to register your phone number online first. Once you're enrolled, the system recognizes your number when the inmate calls.
How to send mail to someone at HighTower Unit: digital mail vs. unit address
Sending mail to someone at HighTower Unit? Your first choice is where to send it: the TDCJ Digital Processing Center handles most personal letters, photos, and greeting cards, while the unit's direct address is reserved for specific exceptions like legal mail and anything requiring an inmate signature.
Sending money to an inmate at HighTower: who can deposit and how
Trying to put money on someone's account at the HighTower Unit? The biggest stumbling block is usually who's actually allowed to send it. Here's the rule, your deposit options, and the eCommDirect limits that catch people off guard.