How to send messages, photos, and packages
Phone registration comes first: register your number online through the state/vendor portal, and have the inmate's TDCJ ID ready. For service or account problems, call TDCJ telephone customer service weekdays at (866) 806-7804. Remote video visits run through Securus—60 minutes, $10.00, limited to one per month. Schedule during the vendor's set times; for help, contact Securus at (877) 578-3658. Send electronic messages through JPay using purchased stamps. Stamp prices are set by the vendor and can change. TDCJ also has a vendor-complaint process, including offenderphones@tdcj.texas.gov and a formal ITS Contract Manager mailing option.
Search for a loved one and send messages and photos in minutes.
Sending mail to someone at HighTower Unit? Your first choice is where to send it: the TDCJ Digital Processing Center handles most personal letters, photos, and greeting cards, while the unit's direct address is reserved for specific exceptions like legal mail and anything requiring an inmate signature.
Register your phone number online through the state/vendor portal—have the inmate's TDCJ ID ready. For registration or account issues, call TDCJ telephone customer service weekdays at (866) 806-7804.
Remote video visits last 60 minutes, cost $10.00, and are limited to one per month. Schedule during the vendor's set times. For scheduling or payment help, contact Securus at (877) 578-3658.
Send e-messages through JPay (www.jpay.com) by creating an account and purchasing electronic stamps. Stamp prices are set by the vendor and may change, and messages are subject to vendor screening and facility rules.
If you’re using the TDCJ Digital Processing Center, address mail to PO Box 660400, Dallas, TX 75266-0400 and include the inmate’s full name and TDCJ number. If you send a letter directly to the unit, write the inmate’s name, TDCJ number, and the unit address on the envelope (unit addresses are on the agency website).
No. Items such as food, clothing, jewelry, toiletries, or packages may not be mailed to inmates and will be rejected.
Stationery may be provided through an indigent supply program or purchased for the inmate through commissary/eCommDirect.
Your first visit goes smoother when you show up with the right ID and only what TDCJ allows past the gate. Here's a quick bring/leave checklist before you head to HighTower Unit.
Visiting at HighTower follows the standard TDCJ schedule and visit limits. Here's how weekend hours, the weekly visiting cycle, and custody level affect how often you can see your loved one.
Want to receive phone calls from someone at the HighTower Unit? You'll need to register your phone number online first. Once you're enrolled, the system recognizes your number when the inmate calls.
