Mail, photos, messaging, and phone/call options for staying in touch.
Holmes Corrections Inst. uses ConnectNetwork's AdvancePay prepaid calling service. You fund your phone number so the person inside can place outgoing calls using that balance. You can start or manage an AdvancePay account online at web.connectnetwork.com/get-started-fdc/, through the ConnectNetwork mobile app, or by calling (866) 732-9098 for setup, funding, and troubleshooting. When creating your account, use the exact first and last name on your government-issued ID. Mismatches can affect access or official visitation records. During calls, don't use three-way calling, transfers, call waiting, or touch-tone sequences. ConnectNetwork warns that these actions can trigger an immediate disconnection.
Search for a loved one and send messages and photos in minutes.
One common way families pay for inmate phone calls is through AdvancePay, ConnectNetwork's prepaid calling service. The concept is straightforward: you load money onto your own phone number, and your incarcerated loved one calls that number using your prepaid balance.
Phone calls matter. Getting the account set up correctly from the start can save you real frustration down the road. Here's how AdvancePay works, how to open an account, and a few simple habits that help keep calls from dropping.
Dropped calls are frustrating—especially when you've been waiting all day to hear from someone. Many disconnects happen because the phone system flags certain features and automatically ends the call. A few small changes on your end can make a real difference.
Set up or manage an AdvancePay account at web.connectnetwork.com/get-started-fdc/ or in the ConnectNetwork mobile app. If you prefer phone help, call (866) 732-9098 for account setup and funding.
ConnectNetwork warns that three-way calling, transfers, call waiting interactions, or pressing touch-tone numbers during a call can disconnect it. If it keeps happening, call (866) 732-9098 for troubleshooting.
Yes. Your AdvancePay account first and last name should match your government-issued ID exactly, since it may need to match official visitation information. Using the wrong name can cause verification issues.
Your first visit goes a lot smoother when you show up with only what Holmes CI allows. Use the checklist below to avoid delays at the door and keep anything that won't be permitted out of your bag entirely.
Visiting Holmes CI? Bring a valid photo ID if you're 16 or older. Staff check IDs to confirm you're approved to enter, and showing up without current picture identification means your visit won't happen.
Most denials come down to a few avoidable mistakes: blank fields, false or misleading information, or submitting multiple applications for the same person. Take your time. Double-check the basics before you hit submit, and you'll avoid the frustration of starting over.
