How to send messages, photos, and packages
Holmes Corrections Institution uses ConnectNetwork's AdvancePay as its prepaid calling service. You add funds to a specific phone number, and the incarcerated person uses that balance to place outbound calls. Create and manage an AdvancePay account at web.connectnetwork.com/get-started-fdc/, through the ConnectNetwork mobile app, or by calling (866) 732-9098. When setting up your account, make sure your first and last name match your government-issued ID—it may need to align with official visitation or security records. During calls, avoid anything that triggers a disconnect: three-way calling, call transfers, call-waiting interactions, or pressing touch-tone numbers. All calls run through the vendor's outbound-only system.
Search for a loved one and send messages and photos in minutes.
Set up and manage AdvancePay at web.connectnetwork.com/get-started-fdc/. You can also use the ConnectNetwork mobile app or call (866) 732-9098 for setup and support.
Call (866) 732-9098 for AdvancePay customer service and automated account help.
Three-way calls, call transfers, call-waiting interactions, or pressing touch-tone numbers during a call can disconnect the line. All calls go through the vendor's outbound system, so avoid any workarounds that interfere with routing.
Visiting Holmes CI? Bring a valid photo ID if you're 16 or older. Staff check IDs to confirm you're approved to enter, and showing up without current picture identification means your visit won't happen.
Most denials come down to a few avoidable mistakes: blank fields, false or misleading information, or submitting multiple applications for the same person. Take your time. Double-check the basics before you hit submit, and you'll avoid the frustration of starting over.
Getting approved to visit at Holmes Correctional Institution starts with the Florida Department of Corrections visitation application. Complete it carefully and submit it correctly—avoidable errors are the most common reason applications get denied.
