How to Contact an Inmate at Facility

To schedule or conduct a video visit from home, you'll use InmateSales. Create an account (or log in) at inmatesales.com. Once you're in, select the correct facility and choose a remote visit product. That facility selection matters. It controls what options appear and what kind of visit you're scheduling.

Your device setup depends on what you're using. On an iPhone or iPad, download the Inmate Sales App from the App Store. On Windows, Mac, or Android, use the Chrome browser for video visits.

Phone costs are straightforward, but taxes vary depending on how the call is placed. Calls from the facility run $0.20 per minute for local, in-state toll/long-distance, and out-of-state long-distance, plus taxes. Calls through the InmateSales App are also $0.20 per minute but aren't subject to taxes. If you're budgeting closely, that difference adds up.

For in-person visitation, bring a photo ID. You'll need it at check-in. Also plan around the facility's age rules: children under 18 are not permitted to visit. If children are in the lobby waiting area, they must be accompanied and supervised by an adult.

1. Create or log in to your InmateSales account: Go to inmatesales.com and sign in.
2. Select the correct facility: Choose the facility where your person is housed.
3. Choose a remote visit product: Pick the remote visit option so you can visit from home.
4. Use the right platform for your device: iPhone/iPad users should use the Inmate Sales App. Windows, Mac, and Android users should use Chrome.

1. Know the rate and taxes for facility calls: Calls from the facility are $0.20 per minute (local, in-state long-distance, and out-of-state long-distance), plus taxes.
2. Compare with InmateSales App calling: InmateSales App calls are $0.20 per minute with no taxes.
3. Confirm which method applies to your situation: Before you load funds or plan call time, verify whether you will be receiving facility-originated calls or calls through the InmateSales App.

• ✓ Bring a photo ID for check-in.
• ✓ Arrive at least 30 minutes before the scheduled visitation period ends so you can receive your full visit.
• ✓ Do not plan for minors to visit. Anyone under 18 is not permitted to visit.
• ✓ If children are in the lobby waiting area, keep them with you and supervised by an adult at all times.

If you get stuck during setup (login problems, scheduling issues, or trouble connecting), call the video/visit customer service line at 866-340-7879. Keep that number handy. It can save you real time when you're trying to get a visit started.

Before you spend time troubleshooting, double-check the basics inside your InmateSales account. Make sure you selected the correct facility and picked a remote visit product (not an onsite option). Also confirm you're using the right setup for your device. Apple devices need the Inmate Sales App. Windows, Mac, and Android use Chrome.

• ✓ Confirm you have an acceptable photo ID for check-in.
• ✓ Confirm you can arrive at least 30 minutes before the scheduled visitation period ends.
• ✓ Confirm the no-minors rule. Visitors under 18 are not permitted.
• ✓ If children will be in the lobby waiting area, plan for constant adult supervision.

Save the customer service number for the video/visit system: 866-340-7879. If something isn't working or you keep hitting the same issue, calling support is usually faster than retrying the same steps.