Setting Up Video Visits from Home: Step-by-Step Guide for Holmes County Jail

To set up a video visit from home with someone at Holmes County Jail, you'll need a computer or internet-enabled mobile device with a working camera and speaker, along with a high-speed internet connection. If your camera or audio isn't functioning properly, the visit likely won't go smoothly.

1. Go to inmatesales.com. This is where you start the setup for remote video visits.
2. Create an account or log in. Use your InmateSales account to manage purchases and visits.
3. Select “New Purchase”. This starts the process of adding time for visits.
4. Choose your facility and product. Pick Holmes County and then choose the product you need (remote or onsite visit).
5. Enter your personal information. Complete the required fields in your account.
6. Purchase minutes. Once the minutes are on your account, you can move on to scheduling.

Once you've purchased minutes, head back to your InmateSales account to schedule the visit. Don't skip this step, even if your account is already set up. Buying minutes and scheduling are two separate actions.

Step3 Join Troubleshoot

• ✓ If you are on Windows or Mac, open Chrome for your visit.
• ✓ If you are on Android, use Chrome for your visit.
• ✓ If you are on iPhone or iPad, use the Inmate Sales App (download it first, then log in).
• ✓ Confirm your device speaker and camera are working before the scheduled time.
• ✓ Make sure you are on high-speed internet so the video and audio can run smoothly.

Running into issues? Call Inmate Sales customer service for friends and family at 866-340-7879.

For visit-related help, start with Inmate Sales customer service at 866-340-7879. If you have questions or need a refund for phone or video services, call 1-877-998-5678.