How to Contact an Inmate at Hood County Jail, TX (TX)
Trying to stay in touch with someone at Hood County Jail? You'll generally be working with three main channels: visitation registration, funding an inmate's account for commissary and services, and the jail's mail rules. Here are the facility-specific details that matter most.
Before you can schedule a visit, you need to register online through the jail's GTL VisitMe system and get approved. This applies to all visitors, including minors. No approval, no visit.
Hood County Jail sets separate visiting windows based on whether the inmate is housed as male or female. Male visiting hours are Wednesday from 7:00 pm to 10:00 pm and Saturday from 1:00 pm to 5:00 pm. Female visiting hours are Tuesday from 7:00 pm to 9:00 pm and Sunday from 1:00 pm to 3:00 pm.
Heads up on mail: As of December 6, 2023, Hood County Jail returns all personal mail (letters, greeting cards, etc.) to the sender. Legal or privileged mail and publisher or Amazon book packages are excluded from that return policy.
To add money to an inmate's account, Hood County Jail offers three options: a TouchPay kiosk in the Sheriff's Office lobby, TouchPay's online service (Hood County Jail site number 776048), or TouchPay's toll-free phone line at 1-866-232-1899. One thing to watch out for: if you also use a Telmate (Friends and Family) account for jail-related services, those accounts can go inactive after 180 consecutive days without use and may be subject to forfeiture.
Commissary at Hood County Jail runs on a set weekly schedule. Order forms go out to inmates on Wednesdays at 10:00 am, the jail collects completed forms Wednesday at 1:00 pm, and items are delivered on Friday.
- Register in the GTL VisitMe system: Use the Hood County Jail GTL VisitMe registration to create your visitor profile.
- Include everyone who plans to visit (including minors): The jail requires all visitors to be registered.
- Wait for approval before scheduling: You can only schedule a visit after the jail approves your registration.
- ✓ Confirm whether the inmate is scheduled under the male or female visitation schedule before you plan a trip.
- ✓ If the inmate is male: plan for Wednesday 7:00 pm to 10:00 pm or Saturday 1:00 pm to 5:00 pm.
- ✓ If the inmate is female: plan for Tuesday 7:00 pm to 9:00 pm or Sunday 1:00 pm to 3:00 pm.
- ✓ Schedule the visit only after your GTL VisitMe registration is approved.
- Use the TouchPay kiosk: Deposit funds at the TouchPay kiosk located in the lobby of the Sheriff’s Office.
- Use TouchPay online: Use TouchPay’s online service and enter Hood County Jail site number 776048.
- Use TouchPay by phone: Call 1-866-232-1899 to add funds by phone.
- ✓ Expect commissary order forms to be handed out Wednesday at 10:00 am.
- ✓ Completed forms are picked up Wednesday at 1:00 pm, so late forms may miss the week’s order.
- ✓ Ordered commissary items are delivered on Friday.
Mail reminder: Personal mail sent to Hood County Jail is returned to the sender under the policy effective December 6, 2023. Legal or privileged mail and publisher or Amazon book packages are not affected by this policy.
If you have a Telmate (Friends and Family) account connected to communication or services, don't set it and forget it. Telmate states the account becomes inactive and may be subject to forfeiture after 180 consecutive days of inactivity. Any account activity resets that clock. Need a refund? Telmate says you have to call customer service at 866-516-0115. They also note that if you opt in to text and/or email alerts (and your contact info is on file), you can receive an expiration reminder no later than 30 days before the account expires.
What to Verify
- ✓ Confirm the Hood County Jail GTL VisitMe registration page you are using is the current one.
- ✓ Verify the jail still requires every visitor, including minors, to be registered and approved before scheduling.
- ✓ Confirm the current male inmate visiting hours: Wednesday 7:00 pm to 10:00 pm, Saturday 1:00 pm to 5:00 pm.
- ✓ Confirm the current female inmate visiting hours: Tuesday 7:00 pm to 9:00 pm, Sunday 1:00 pm to 3:00 pm.
- ✓ Double-check which schedule applies to the person you are visiting before you travel.
- ✓ Confirm the TouchPay kiosk is available in the lobby of the Sheriff’s Office.
- ✓ Verify the correct TouchPay site number is still 776048.
- ✓ Verify the TouchPay toll-free deposit number is still 1-866-232-1899.
- ✓ Re-check that the personal-mail return policy is still in effect (effective December 6, 2023).
- ✓ Confirm the exceptions the jail lists, including legal or privileged mail and publisher or Amazon book packages.
- ✓ Confirm the 180-day inactivity rule for Telmate (Friends and Family) accounts.
- ✓ Verify the customer service refund number is still 866-516-0115.
- ✓ If you want reminders, confirm how to opt in for the text and or email expiration alert (sent no later than 30 days before expiration).
- ✓ Confirm commissary forms are still distributed Wednesday at 10:00 am.
- ✓ Confirm order forms are still picked up Wednesday at 1:00 pm.
- ✓ Confirm commissary delivery is still scheduled for Friday.
Find an Inmate at Hood County Jail, TX
Search for a loved one and send messages and photos in minutes.
