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Who to Call When You Have Questions About Hood County Jail

Trying to sort out calls, money deposits, or an urgent question? The fastest fix is calling the right number the first time. Here are the main Hood County Jail and vendor support lines, plus what each one handles.

• 2 min read • sheriff.hoodcounty.texas.gov
Who to Call When You Have Questions About Hood County Jail

For general questions about someone in custody at Hood County Jail - or if you’re dealing with something urgent - call the jail’s main line at 817-579-3333. This number is available 24/7.

Having trouble with billing or prepaid phone service through ViaPath/GTL? Call 877-650-4249. This vendor support line handles charges, payment problems, and prepaid setup issues.

For questions specifically about Auto Prepaid service, use the dedicated number: 800-483-8314. Calling this line instead of the general billing number usually gets you to the right help faster.

To add money by phone using a credit or debit card, call TouchPay toll-free at 1-866-232-1899. The line is available 24/7.

You have two other TouchPay options for deposits. There's a kiosk in the lobby of the Hood County Sheriff's Office, or you can add money online at TouchPayDirect.com anytime (24/7). For online deposits, you'll need the Hood County Jail site number: #776048.

If you use a ViaPath/Telmate Friends & Family account, watch out for inactivity. These accounts can be forfeited after 180 consecutive days without use (unless a different timeframe applies based on governing law or contract). Any activity during that period resets the clock.

Need a refund for a forfeited Friends & Family account? ViaPath/Telmate directs you to call customer service at 866-516-0115.

Who to Call When You Have Questions About Hood County Jail

Quick Tips Who to Call

  • ✓ General questions or urgent situations at Hood County Jail - call 817-579-3333 (available 24/7)
  • ✓ Adding money by phone (credit/debit) - call TouchPay at 1-866-232-1899 (available 24/7)
  • ✓ Adding money in person - use the TouchPay kiosk in the lobby of the Hood County Sheriff’s Office
  • ✓ Billing or prepaid phone issues (ViaPath/GTL) - call 877-650-4249
  • ✓ Auto Prepaid service questions - call 800-483-8314

Reminder: ViaPath/Telmate says Friends & Family accounts may be subject to forfeiture after 180 consecutive days of inactivity. Refund requests go through Telmate customer service at 866-516-0115.

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