How to send messages, photos, and packages
Hood County Jail offers video visiting and phone options through Telmate. To start a video visit, go to schedule.telmate.com, sign in (or create an account), accept the agreement, select the person you want to visit, and choose "Visit Now." Already use ConnectNetwork? You can log in with the same credentials. The "Visit Now" feature lets you start immediately—you're charged only for the time you use, with no late or missed visit fees. For at-home visits, you'll need an internet-connected device with a webcam and microphone. Use Google Chrome for the best experience. Phone billing and prepaid help is available at 877-650-4249 or 800-483-8314. Phone cards can be purchased through commissary. Note that accounts are subject to 180 days of inactivity, with refunds handled by customer service.
Search for a loved one and send messages and photos in minutes.
If you send letters or cards to someone at Hood County Jail, the process changed in December 2023. Here's what's different, what's exempt, and how to find the inmate identifier you'll need.
The mail rules at Hood County Jail changed on December 6, 2023. Here's what gets returned now, what still goes through, and how to find the inmate identifier you need for proper addressing.
If your letters or greeting cards started coming back, you're not imagining things. Hood County Jail changed how it handles personal mail on December 6, 2023. Here's what that means and what you can still send.
Go to schedule.telmate.com, sign in or create an account, accept the agreement, select the person to visit, and click “Visit Now.”
Yes. Use the “Visit Now” on-demand feature to start immediately; you’re charged only for the time you use, and there are no late or missed visit fees.
You’ll need an internet-connected device with a webcam and microphone, and you should use the Google Chrome browser for the visit.
For phone billing and prepaid issues, call 877-650-4249; the auto prepaid service number is 800-483-8314. Phone cards can also be purchased through an inmate’s commissary account.
Since December 6, 2023, Hood County Jail returns all personal mail (letters, greeting cards, and similar items) to the sender. To get it through, re-mail it to the new address using the jail's posted directions.
Yes. Legal/privileged mail is excluded from the return-to-sender policy and follows the facility’s legal-mail procedures. Packages ordered through publishers or Amazon are also excluded and are handled separately.
Hood County Jail runs separate visiting schedules for male and female inmates, so when you can visit depends on where your person is housed. You'll also need to register online before your first visit.
Want to time a deposit so your loved one can actually use it for commissary? The key is Hood County Jail's Wednesday-to-Friday cycle. Here's how it works—when inmates get order forms, when staff collects them, and when items arrive.
Visiting at Hood County Jail starts with online registration. Once you're signed up, the key is showing up on the right day and time for your loved one's housing group.
