Send Photos & Mail at Hood County Jail, TX

How to send messages, photos, and packages

Overview

Hood County Jail offers video visiting and phone options through Telmate. To start a video visit, go to schedule.telmate.com, sign in (or create an account), accept the agreement, select the person you want to visit, and choose "Visit Now." Already use ConnectNetwork? You can log in with the same credentials. The "Visit Now" feature lets you start immediately—you're charged only for the time you use, with no late or missed visit fees. For at-home visits, you'll need an internet-connected device with a webcam and microphone. Use Google Chrome for the best experience. Phone billing and prepaid help is available at 877-650-4249 or 800-483-8314. Phone cards can be purchased through commissary. Note that accounts are subject to 180 days of inactivity, with refunds handled by customer service.

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Quick Facts

  • Schedule video visits at schedule.telmate.com by signing in or creating an account and selecting the person to visit.
  • If you have a ConnectNetwork account you may use the same sign‑in information on the Telmate scheduling site.
  • The Visit Now on‑demand feature lets you begin a video visit immediately and you are charged only for the time you use.
  • A video visit requires an internet device with a webcam and microphone and works in Google Chrome.
  • For phone billing or prepaid issues call 877‑650‑4249 or 800‑483‑8314; phone cards can be purchased through an inmate's commissary account.

Send Photos & Mail Guides

Common Questions

How do I schedule a video visit with an inmate at Hood County Jail?

Go to schedule.telmate.com, sign in or create an account, accept the agreement, select the person to visit, and click “Visit Now.”

Can I start a video visit immediately without scheduling?

Yes. Use the “Visit Now” on-demand feature to start immediately; you’re charged only for the time you use, and there are no late or missed visit fees.

What technical requirements are needed for a home video visit?

You’ll need an internet-connected device with a webcam and microphone, and you should use the Google Chrome browser for the visit.

Who do I contact about phone billing or prepaid service problems for Hood County Jail?

For phone billing and prepaid issues, call 877-650-4249; the auto prepaid service number is 800-483-8314. Phone cards can also be purchased through an inmate’s commissary account.

What changed about Hood County Jail’s mail policy on December 6, 2023?

Since December 6, 2023, Hood County Jail returns all personal mail (letters, greeting cards, and similar items) to the sender. To get it through, re-mail it to the new address using the jail's posted directions.

Can I still send legal mail or books and packages to an inmate at Hood County Jail?

Yes. Legal/privileged mail is excluded from the return-to-sender policy and follows the facility’s legal-mail procedures. Packages ordered through publishers or Amazon are also excluded and are handled separately.

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