How to Contact an Inmate at Facility

This facility does not allow detainees to receive incoming phone calls. You cannot call and ask to be connected directly to someone inside. Instead, use the facility's information line or approved messaging options when you need to reach them.

The facility has tablets, and you can add money to a detainee's account for phone minutes through the careacell jointaccounts service. If you want more voice contact, funding phone minutes is often the most practical step you can take from the outside.

Steps to Follow

• ✓ Call (270) 821-6704 between 8 a.m. and 4 p.m., Monday through Friday, for information about a detainee housed at this facility.
• ✓ If you need to leave an urgent message for a detainee, call (270) 821-6704 and provide the detainee’s full name and alien registration number, plus your name and a telephone number where you can be reached.
• ✓ Make sure the callback number you leave is one you can answer, since the message relies on staff being able to reach you if needed.

If the detainee keeps running out of minutes when trying to call you, add funds to their account for phone minutes using the careacell jointaccounts option. The facility also has tablets, which detainees may use to access communication services.

Before you call, confirm the phone number and calling window for detainee information: (270) 821-6704, 8 a.m. to 4 p.m., Monday through Friday. Hours and routing can change, so a quick check saves you time.

Confirm that the "no incoming calls" rule is still in effect so you're not expecting a direct connection the facility won't allow. If you plan to fund phone minutes, double-check the careacell jointaccounts instructions on the facility's site and ask about any account setup steps or limits tied to tablet or phone use.