How to Visit Facility

This facility provides tablets to detainees. Your loved one may use one for messaging, video calls, or other approved services while in custody.

Detainees cannot receive incoming phone calls. For urgent messages, call (270) 821-6704. Have the detainee's full name and A-number ready, plus your name and a callback number so staff can relay the message.

Steps to Follow

• ✓ Add funds for detainee phone minute usage through the CareAcell Joint Accounts site (the facility directs visitors there for phone minute deposits).

1. Leave an urgent message by phone: Call (270) 821-6704. Provide the detainee’s full name, A-number, plus your name and a callback number.
2. Confirm visits before you go: Contact the facility to verify current visitation hours and any restrictions in place due to COVID-19 or operational changes.

Before making plans, call the facility to verify current visitation hours and any restrictions. Policies can shift quickly, and those changes affect whether visits happen and what rules apply when you arrive.

• ✓ Whether tablets are currently available for detainees and what they can be used for right now
• ✓ The correct place to add funds for detainee phone minute usage (the facility points visitors to CareAcell Joint Accounts)
• ✓ The current process for urgent messages, including whether (270) 821-6704 is still the right number and what information they require (full name, A-number, and your callback details)