Phone Calls, Video Visits, and Tablets for Howard R. Young: How to Set Up ConnectNetwork / GettingOut and What the 180-Day Inactivity Rule Means

Phone calls and video/tablet services at Howard R. Young Correctional Institution (HRYCI) run through different accounts. Worth sorting out before you add money anywhere. For phone calls, you'll need an AdvancePay account through ConnectNetwork - fund it first, or your loved one's calls won't connect. For video visits from home and tablet support, families use GettingOut instead. Most people end up with both: AdvancePay for calls, and a separate Video Visit account for video visitation and tablet help.

1. Start your AdvancePay setup with GTL - To establish a pre-paid phone account for someone at HRYCI, contact GTL at 1-866-230-7761 or sign up online through GTL.
2. Make sure you’re creating an AdvancePay account in ConnectNetwork - Phone calls are tied to AdvancePay; you’ll need to create and fund that AdvancePay account with ConnectNetwork to receive calls.
3. Fund the account so calls can go through - Once the account exists, add funds so your loved one can place calls to you using the AdvancePay balance.

Video visits from home require a separate setup from phone calls. Register and fund a Video Visit account with ConnectNetwork before you can schedule anything. Need tablet support for an HRYCI offender? Families are directed to GettingOut for that. If you want both video visits and tablet help, start with GettingOut - then make sure your ConnectNetwork Video Visit account is registered and funded for the actual visits.

Using AdvancePay for phone calls? Watch your activity. Accounts become inactive after 180 consecutive days without use - and inactive accounts are subject to forfeiture. If you need a refund, call ConnectNetwork customer service at 877-650-4249.

1. Check when the account was last used - The 180-day clock is based on consecutive inactivity, so confirm whether there’s been any recent use.
2. Call ConnectNetwork customer service to request a refund - Use 877-650-4249 and ask for the refund process for your AdvancePay balance.
3. Have your account details ready - Be prepared to confirm the information tied to your AdvancePay account so customer service can locate it and process the request.

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• ✓ Make a small AdvancePay use periodically so you don’t run into the 180-day inactivity forfeiture rule.
• ✓ Save these numbers so you’re not scrambling later: GTL at 1-866-230-7761 (AdvancePay setup) and ConnectNetwork customer service at 877-650-4249 (AdvancePay inactivity/refunds).
• ✓ Do NOT mail money orders to Howard R. Young Correctional Institution, and do not send money orders via Pigeonly for HRYCI offenders.