How to send messages, photos, and packages
Phone contact at Howard R. Young starts with a prepaid account through GTL. Call 1-866-230-7761 or create your account online through GTL using the Delaware DOC send-money instructions. Once the account is active, add funds three ways: at kiosks near facility entrances, online through ViaPath/GTL, or by mailing a money order directly to ViaPath/GTL. Don't mail money orders to the facility for HRYCI.
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Sending a letter or photos to someone at Howard R. Young Correctional Institution (HRYCI)? The envelope won't go to Delaware — non-legal mail gets routed to a Las Vegas P.O. box for scanning first. Even small formatting mistakes can delay or reject your mail.
Since April 15, 2024, non-legal mail for Howard R. Young Correctional Institution (HRYCI) goes through a centralized mail-scanning process. Here's how it works: your mail gets opened and scanned into a digital color copy. That printed copy is what actually reaches the prison—the original stays at the processing center for a while, then gets destroyed. You won't get it back. The system is designed to reduce mail contraband, and materials indicate electronic scans are shared with DOC within 48 hours of receipt.
Mail rules at HRYCI are strict, and small details can get your letter or photos rejected. Follow these size and content rules to make sure your mail actually reaches your loved one.
Sending mail to someone at Howard R. Young? Here's something worth knowing: your letter doesn't get opened at the jail. Non-legal mail goes through a central processing site first, and the original paper you mailed isn't what your loved one actually receives.
Call GTL at 1-866-230-7761 to set up a prepaid phone account for an offender at Howard R. Young. You can also set up the account online through GTL using the DOC send-money instructions.
You can add funds at kiosks located at facility entrances, add money online through ViaPath/GTL, or mail a money order directly to ViaPath/GTL.
No. For HRYCI, money orders for inmate accounts should be mailed to ViaPath/GTL, not to the facility.
Send non-legal mail to PO Box 96777 (Las Vegas) and include facility code 1202 on the envelope. HRYCI uses this centralized processing system for incoming non-legal mail.
Original physical non-legal mail is held at the central processing facility and is not returned to the sender. Under DOC policy, originals are destroyed after 45 days.
No. Legal mail and official documents are delivered directly to the prison and do not go through the Pigeonly scanning process.
Your first visit to Howard R. Young can feel overwhelming—especially when you're worried about getting turned away at the door. Use the sections below as a bring-with-you checklist so you can focus on the visit, not the rules.
Getting money onto an inmate's account at Howard R. Young Correctional Institution (HRYCI) is straightforward—if you use the right channel. The fastest way to get tripped up? Sending funds the old-school way directly to the jail. This facility has specific rules about what works and what doesn't.
Phone calls and video/tablet services at Howard R. Young Correctional Institution (HRYCI) run through different accounts. Worth sorting out before you add money anywhere. For phone calls, you'll need an AdvancePay account through ConnectNetwork—fund it first, or your loved one's calls won't connect. For video visits from home and tablet support, families use GettingOut instead. Most people end up with both: AdvancePay for calls, and a separate Video Visit account for video visitation and tablet help.
