What Happens If You're Late to a Video Visit at Huron County Jail

The rule is straightforward: if either the inmate or the visitor is more than 10 minutes late, the visit counts as missed. That 10-minute window is a hard line. Once you're past it, the system treats the appointment as a no-show.

"Marked as missed" means you lose that scheduled visit entirely. Even if you log in at minute 11, ready to talk, the visit is already gone under the jail's policy. Don't count on being able to jump in late and still connect.

How to Avoid

• ✓ Create your ICSolutions account ahead of time (visitors 18+ need an account to register for video visitation).
• ✓ Schedule early when you can: visits must be set at least 12 hours in advance, and you can schedule up to 2 weeks out - so don’t wait until the last minute if your schedule is tight.

1. Book the visit as soon as you know your timing - since visits must be scheduled at least 12 hours ahead (and can be scheduled up to 2 weeks out), locking in a slot early gives you more room to adjust your day.
2. Treat the start time like a hard deadline - plan to be signed in and ready a few minutes before the scheduled start so you’re not racing the 10-minute cutoff.
3. Do a quick “tech check” before visit day - log into your account in advance so you’re not dealing with forgotten passwords or last-second setup when the clock is running.

Think you were on time but the visit still showed as missed? Start by comparing what happened to the jail's published rule: after 10 minutes late, the visit is marked as missed. Write down the scheduled start time and when you actually tried to join - you'll need these details when asking questions.

Video visitation runs through ICSolutions and requires a registered account for visitors 18+. If the issue seems like a scheduling or access problem on the platform side, contact ICSolutions directly. If it looks like a facility policy or visit-status issue, reach out to Huron County Jail staff to ask how the visit was recorded.