Penmate Inmate Support Guides
Visitation

Who to contact when you have questions about visits, phones, or messaging at Hutchinson

Trying to schedule a visit, set up phone service, or fix a messaging issue? Calling the right office first saves you time and frustration. Here are the contacts families rely on most for Hutchinson Correctional Facility.

• 2 min read • doc.ks.gov
Who to contact when you have questions about visits, phones, or messaging at Hutchinson

Hutchinson requires you to be on the approved visitor list and have a scheduled visit before you'll be admitted. Scheduling happens through ICSolutions. If the online system isn't working for you, the facility's visitation clerk can help - better to call than drive out and get turned away.

Call the visitation clerk: If you can’t use the online scheduler, contact the Hutchinson visitation clerk at 620-662-2321. Visits must be scheduled through ICSolutions or by contacting the visitation clerk.

ICSolutions handles all in-person visit scheduling for Hutchinson. Can't find an open slot? Site acting up? Not sure your booking went through? Log back into your ICSolutions account and double-check there first.

ICSolutions (ICS Corrections, Inc.) also runs the resident telephone service. Need to set up or manage a prepaid phone account? Call their customer service line at 1-888-506-8407, or create an account online through the ICSolutions website.

For messaging and tablet communication through GettingOut/ViaPath, contact ViaPath Support directly. Use the GettingOut "Contact Us" page or call 866-516-0115. They handle account access, payments, and any problems sending messages.

Heads up on funding: ViaPath (GettingOut) requires a $10.00 minimum deposit before you can send messages, photos, or a 30-second video message.

Who to contact when you have questions about visits, phones, or messaging at Hutchinson

Call Prep Tip

  • ✓ Resident’s full name
  • ✓ Resident’s KDOC number (if you have it)
  • ✓ The date/time you tried to schedule a visit (and what happened)
  • ✓ Any error message you saw (screenshot or exact wording)
  • ✓ The phone number/email tied to your ICSolutions or GettingOut/ViaPath account
  • ✓ Last 4 digits of the card you used (if you’re calling about a payment)

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