Sending Packages & Managing Accounts for Someone at Hyde CI (Union Supply Direct & GTL Notice)

Ordering packages for Hyde CI through Union Supply Direct is pretty straightforward. The items shown for North Carolina adult correctional facilities are pre-approved - so you're shopping from a list that's already cleared, not guessing what might get rejected. Stick to what's offered for North Carolina, and you're choosing items intended to be acceptable for delivery.

One thing can stop a package order even after you've placed it: if the incarcerated person is put on control status before the package ships. Union Supply Direct cancels orders when someone is placed on HCON, MCON, ICON, or Safekeeper status prior to shipping, then refunds the purchaser minus a $5.00 restocking fee. Timing matters here - this only applies when the status change happens before the order goes out.

If you use GTL/ConnectNetwork for a Friends & Family account, don't set it up and forget it. GTL/ConnectNetwork states that accounts become inactive and subject to forfeiture after 180 consecutive days of inactivity or non-use, unless governing law or contract sets a different timeframe. Keep an eye on the account and make sure it doesn't sit unused for long stretches.

S4

• ✓ Order packages only through Union Supply Direct’s North Carolina shopping pages so you’re choosing from pre-approved items.
• ✓ Before you place a package order, confirm the incarcerated person isn’t on control status (HCON, MCON, ICON, or Safekeeper), since orders can be canceled if that status happens before shipping.
• ✓ Save your order confirmation and receipts, especially since cancellations (when they happen) are tied to the shipping timeline.
• ✓ Check your GTL/ConnectNetwork Friends & Family account periodically and make sure it isn’t left inactive or unused for 180 consecutive days.