Penmate Inmate Support Guides
Phone & Messaging

Phone Calls from ISCC: How to Contact IC Solutions and Set Up ViaPath/Tablet Accounts

Setting up phone calls or tablet messages for someone at Idaho State Correctional Center (ISCC)? Your best bet is to go straight to the Idaho Department of Correction (IDOC) provider pages and contact the vendors directly when you need help.

• 2 min read • idoc.idaho.gov
Phone Calls from ISCC: How to Contact IC Solutions and Set Up ViaPath/Tablet Accounts

IDOC directs families to IC Solutions for phone service details at ISCC and other Idaho facilities. If you've found conflicting info elsewhere, start with the IDOC phone services page - it links directly to IC Solutions for the most current details.

Need help with phone services? Call ICSolutions customer care at 888-506-8407. This is the main support number IDOC lists for phone service questions and account issues.

If you need to reach ICSolutions by mail, the address IDOC lists is: 2200 Danbury Street, San Antonio, TX 78217. Calling is faster, but mailing works if you need to send documentation or follow up in writing.

For tablet services, IDOC points you to ViaPath. From the IDOC phone services page, follow the ViaPath links to see what tablet options are available. You can create a new ViaPath account or log into an existing one for resident tablet services. Working on phone access too? IDOC still directs you to IC Solutions for that.

Phone Calls from ISCC: How to Contact IC Solutions and Set Up ViaPath/Tablet Accounts

Troubleshoot Next Steps

  • ✓ Call ICSolutions customer care at 888-506-8407 if you can’t get calls to connect or you’re stuck on an account issue.
  • ✓ Use the IDOC phone services page to reach the IC Solutions provider page for the most up-to-date phone service details.
  • ✓ Before you call support, have your account information and the resident’s identifying details handy so the representative can locate the right account faster.

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