How to send messages, photos, and packages
Staying in touch with someone at Idaho State Correctional Center (ISCC) means using the facility's approved vendors. ISCC uses IC Solutions for phone service—if you have account questions or service problems, you'll find IC Solutions customer care contact details and a mailing address on the facility's site. For in-cell tablets, ISCC uses ViaPath. Set up and manage your account through the facility's ViaPath Tablets and ViaPath Accounts pages. Generally, family and friends create an account with the approved phone/video vendor and add funds using the vendor's payment options for calling or video access. For tablet services, create or sign in to a ViaPath account using the IDOC/ViaPath links provided. The ISCC phone services page was last updated December 17, 2025, so double-check the ISCC site and vendor pages for current steps.
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Getting the address format right is the single most important step to making sure your letter actually reaches someone at Idaho State Correctional Center (ISCC). Here's the four-line format you need, including the ISCC PO Box and the resident's unit number.
Mail is one of the simplest ways to stay connected—but only if you get the address right and follow IDOC's rules. Here's the exact address format ISCC uses, what you can send, how mail gets screened, and what happens if the resident transfers.
Sending mail is one of the simplest ways to stay connected, but Idaho prisons screen everything that comes in. Here's what's allowed, what gets rejected, and what happens when something crosses the line.
Use the IC Solutions customer care phone number listed by ISCC, or mail your request to the IC Solutions address the facility provides. That’s the right place to start for account and calling issues tied to ISCC.
Go through the facility’s ViaPath Tablets and ViaPath Accounts pages to create an account or sign in. Follow ViaPath’s steps there to manage tablet-related services.
Yes. In most cases you’ll need an account with the facility-approved phone/video vendor and available funds using that vendor’s accepted payment methods to use calling or video services.
Address the letter with the resident’s committed last name (no nicknames) and IDOC number on the first line, then list their housing unit and the facility on the next line. Use the facility’s PO Box and city exactly as specified by ISCC’s addressing rules to avoid delivery problems.
You can send photos, but Polaroids are not allowed, and any photo showing nudity will be rejected. If you’re unsure whether an image is acceptable, don’t send it.
Legal and privileged mail is handled separately by facility resource center staff or a designated designee. It follows different procedures than routine mail and is processed through the resource center.
Sending reading material is a great way to stay connected with someone at ISCC. But Idaho Department of Correction rules are strict about where publications come from and what formats they'll accept. Here's how to order books, magazines, and newspapers so they actually arrive.
Sending money to someone in an Idaho Department of Correction prison goes through Access Corrections. You've got several options: online deposits, the mobile app, phone, walk-in cash at retailers, kiosks, or the lockbox by mail.
Visiting at ISCC starts before you ever step through the door — you need to apply and pass a background check first. Here's how to time it right, submit the correct paperwork, and know what to expect while you wait.
