How to Contact an Inmate at Indian River County Jail, FL (FL)
Trying to stay connected with someone at Indian River County Jail? You'll likely need to set up a vendor account first. Here are the sign-in and verification steps that trip people up most often.
Contact options at Indian River County Jail run through separate vendor accounts, each with its own login system. For GTL/TouchPay, your username is either the email address you registered with or your IVR account number. If you cannot log in, double-check that you are using the exact email from registration. You can also try the IVR account number if you have one. For mail tracking through SmartInmate (MailGuard), you will need to complete identity verification before your account is fully active. This means uploading documents and waiting for approval before you can use the service.
Note: SmartInmate (MailGuard) registration requires a government-issued photo ID and a selfie. You will then verify your account through a link or code sent by email or text.
- Go to the GTL/TouchPay payment portal sign-in page - Use the regular login screen for returning users.
- Enter the correct username format - Use the email address you used when creating your TouchPay account, or use your IVR account number as the username.
- Enter your password and sign in - If you have multiple emails, try the one you originally registered with before resetting anything.
- If you cannot log in, re-check your username choice - Most failed logins here come from using a different email than the one attached to the TouchPay account.
- Start SmartInmate (MailGuard) sign-up - Create a username and password and provide the basic contact information requested.
- Prepare your verification materials - You will need a government-issued photo ID and a selfie.
- Upload your ID and selfie during registration - Complete the upload step as part of setting up the account.
- Verify and activate the account - Watch for the verification message sent by email or text, then follow the instructions in that message to activate your account.
What-to-verify
- ✓ For GTL/TouchPay, confirm whether you should sign in with your TouchPay registration email, your IVR account number, or either one
- ✓ Confirm whether the communication option you need is handled through SmartInmate (MailGuard)
- ✓ Confirm which government-issued photo IDs are accepted for SmartInmate verification
- ✓ Confirm whether your SmartInmate verification will arrive by email, text message, or either option
- ✓ Ask about any facility-specific communication rules not covered here (since vendor requirements do not cover all contact methods)
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