Penmate Inmate Support Guides

How to Track Your Mail to Indian River County Jail Using SmartInmate

If Indian River County Jail processes mail through MailGuard, SmartInmate lets you track what happens to letters you send. You can see whether your mail was delivered or rejected. Here's how to set it up.

• 2 min read Verified from official sources

SmartInmate works with MailGuard to help you track postal mail sent to Indian River County Jail. Once you create an account, you can check the status of mail tied to your contact. If scanned copies are available, you may be able to download them too. The first step: open a SmartInmate account.

Note: For each contact at a facility using MailGuard, you'll get status updates on your postal mail, including delivery confirmations and rejection notices.

  1. Start a new SmartInmate account: Choose the option to create an account so you can track MailGuard-processed mail.
  2. Enter your basic account details: Set a username and password and fill in the requested contact information.
  3. Upload a government-issued photo ID: Account creation requires an ID upload as part of registration.
  4. Take or upload a selfie: You will also be asked for a selfie to complete registration.
  5. Verify and activate your account: SmartInmate sends a code by email or text message. Enter that code to verify and activate the account.

Tip: SmartInmate requires an ID and selfie for verification. Make sure you're on the official SmartInmate site or app before uploading anything.

Once your account is ready, search for the incarcerated person at Indian River County Jail and add them as a contact. This connection links MailGuard updates to the right person, so you can track the mail you send.

  • ✓ Their full legal name
  • ✓ Date of birth (if you have it)
  • ✓ Booking number (if you have it)

After adding your contact, check your SmartInmate account for mail status updates. Depending on what the facility provides through MailGuard, you may see whether an item is in processing, delivered, or rejected. If scanned copies are available, you can download them through your account.

Heads up: You'll get notifications for both deliveries and rejections, so you won't be left wondering what happened to your letter.

  1. Open your contact’s notification settings: Go to the person you added at Indian River County Jail and find the notification options for that contact.
  2. Choose text message or email alerts: MailGuard locations support updates by text message or email.
  3. Confirm your notification details: Make sure your email address or phone number is correct so you actually receive delivery or rejection updates.

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How to Track Mail, Add Contacts, and Set Notifications for Indian River County Jail Using SmartInmate

Want to track postal mail going to Indian River County Jail? SmartInmate (MailGuard) shows you delivery status and sends updates along the way. Here's how to set up your account, add your loved one, and turn on notifications.