Penmate Inmate Support Guides
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How to Send Money to an Inmate at Indiana Creek (Why Money Orders Go to JPay, Not the Facility)

• 2 min read • vadoc.virginia.gov
How to Send Money to an Inmate at Indiana Creek (Why Money Orders Go to JPay, Not the Facility)

Never mail cash, personal checks, or anything with monetary value directly to Indiana Creek or VADOC headquarters. Those items get rejected - meaning delays and extra hassle when you're just trying to help someone buy commissary essentials.

Money orders go to JPay for processing, not the facility. Mail yours with a deposit slip to: JPay, P.O. Box 278170, Miramar, FL 33027. The deposit slip is essential - it's how JPay matches your payment to the right person and account.

Need funds there fast? An online JPay payment with a credit or debit card is your quickest option. This is the go-to when someone needs money for commissary right away.

You can also deposit by phone through JPay. Call 1 (800) 574-5729 to make a payment anytime.

Requirements Debts

Heads up: If the inmate owes fines, court costs, or restitution, a percentage of your deposit may be deducted to cover those debts. That means they might have less to spend than what you sent.

JPay charges deposit fees that vary based on how much you send and which method you use - online, phone, or walk-in. Check the current fee schedule before you choose, so the total doesn't catch you off guard.

How to Send Money to an Inmate at Indiana Creek (Why Money Orders Go to JPay, Not the Facility)

Mailing a money order? Plan for processing time. Once JPay receives it, funds become available within three business days.

  1. Get the inmate’s 7-digit ID number - you’ll need it to make sure the deposit credits to the right person.
  2. Fill out the deposit slip carefully - write the 7-digit ID clearly and double-check it before you seal the envelope.
  3. Include the deposit slip with the money order - JPay requires the slip to process mailed deposits.
  4. Mail it to the correct JPay address - send it to JPay, P.O. Box 278170, Miramar, FL 33027 (not to the facility).

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