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When a Visit Is Canceled at Indiana Creek: Reasons, How to Check, and Using Video Instead

A canceled visit is frustrating—especially after arranging childcare, taking time off, or planning a long drive. At Indiana Creek, cancellations typically fall into a few clear categories. Your next steps depend on whether the shutdown is statewide (like weather) or limited to a specific pod or building.

• 3 min read • vadoc.virginia.gov
When a Visit Is Canceled at Indiana Creek: Reasons, How to Check, and Using Video Instead

Bad weather is one of the most common reasons visits get canceled. When conditions are dangerous, the Virginia Department of Corrections (VADOC) can shut down all in-person visitation statewide for specific dates - sometimes an entire weekend. If you're planning to travel during iffy weather, call first. These closures are date-specific and can hit every facility at once.

Some cancellations are more targeted. A specific pod or building at Indiana Creek may have visitation shut down for a set period - both in-person and video. Notices usually spell out the start and end dates, like a 30-day cancellation beginning on a particular day.

Sometimes there's no end date listed. Indiana Creek can cancel all visitation - in-person and video - for specific buildings or pods "until further notice." Don't assume your next scheduled time will go forward just because you don't see a date range. Keep checking for updates.

Your best source for current information is VADOC's visitation updates, including facility-specific notices. That's where you'll find statewide announcements (like weather closures) and Indiana Creek updates for particular pods or buildings. Before you leave home - especially if you're driving any distance - check the latest official updates. You don't want to get turned away at the door.

When in-person visits are canceled statewide due to weather, video visitation often remains available. VADOC has confirmed that video visits can continue even during weather-related shutdowns. It's a solid backup plan when roads are bad or the facility has paused in-person entry for safety.

Watch for pod/building restrictions: Some pod- or building-level cancellations at Indiana Creek stop all visitation - both in-person and video. In those cases, video won't be an option either.

  1. Switch to a laptop or desktop - if the ViaPath mobile app isn’t working, use a computer instead.
  2. Schedule through the ViaPath website - VADOC encourages visitors to book video visits through the ViaPath site from a laptop/desktop until the app issue is resolved.
When a Visit Is Canceled at Indiana Creek: Reasons, How to Check, and Using Video Instead

Practical Tips

  • ✓ Check VADOC’s official visitation updates and Indiana Creek facility notices before you travel, since cancellations can be statewide (weather) or limited to specific pods/buildings (sometimes for a set period, sometimes until further notice).
  • ✓ If you don’t have the right technology at home, or your loved one doesn’t qualify for at-home video, ask about using video visitation at an AFOI visitor center as an alternative option.

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