Sending Money to Indiana Women's Prison: Which Method Fits Your Situation?
The best way to send money to someone at Indiana Women's Prison depends on what it's for—commissary purchases, phone calls, or funding a specific calling account tied to your number. Here's how each option works and when to use it.
Money deposited into a Trust Fund Account becomes their commissary balance. It's essentially their spending money inside - they can use it to buy items from the facility's commissary.
Expect fees. Trust Fund deposit fees vary by facility, and you'll find the exact amount inside their ConnectNetwork account. If this is your first time, take a moment to check the fee screen before you submit - no surprises that way.
AdvancePay is a prepaid collect-call option tied to one specific phone number - yours. When they call and you accept, charges pull from your AdvancePay balance. It works with cell phones and landlines. Set it up through ConnectNetwork or by calling 800-483-8314.
PIN Debit works differently. With this option, the incarcerated person pays for their own calls from funds available to them. In Indiana DOC, their phone account can be funded from their commissary/Trust Fund balance. This is a good fit if you'd rather deposit money in one place and let them manage their calling from there.
- ✓ AdvancePay: 800-483-8314
- ✓ PIN Debit: 855-706-2445
- ✓ Trust Fund: 888-988-4768
Sending a money order? The official Indiana DOC deposit form instructs you to make it payable to "TouchPay Holdings, LLC." The payment gets forwarded to the Indiana Department of Correction.
Mail the money order along with the required deposit form to: TouchPay Holdings, LLC, PO Box 827, Houston, TX 77001-0827.
Note: The form says there are no fees for money orders, but the PDF has had inconsistent payee and address details over time. Double-check the current form instructions before mailing anything.
Watch for inactivity. AdvancePay accounts become inactive and can be forfeited after 180 consecutive days without use. Need a refund? Call customer service at 877-650-4249.
To prevent an account from going inactive, fix an issue, or confirm you're funding the right service, call the service line directly. For AdvancePay setup and help: 800-483-8314. For PIN Debit: 855-706-2445. For Trust Fund deposits: 888-988-4768.
Practical-tips-next-steps
- ✓ Use a Trust Fund deposit when you want them to have money available for commissary.
- ✓ Use AdvancePay when you want to fund calls to one specific phone number (your number).
- ✓ Use PIN Debit when you want them to pay for their own calls using funds available to them (including money that can come from their commissary/Trust Fund account).
- Start with ConnectNetwork - it’s where you can set up services like AdvancePay and where Trust Fund deposit fees are shown for the person’s facility.
- Check the fee screen before you pay - Trust Fund deposit fees vary by facility, and the account will show you what applies.
- Call the right toll-free line if anything doesn’t match - AdvancePay: 800-483-8314; PIN Debit: 855-706-2445; Trust Fund: 888-988-4768.
Reminder: For money orders, follow the IDOC deposit form - make it payable to "TouchPay Holdings, LLC" and mail to the address on the form. Verify the details on the current PDF before sending, since the form has had inconsistent entries.
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