How to send messages, photos, and packages
Phone calls and scheduled video visits are the main ways families and approved contacts stay connected with someone at the Travisono Intake Service Center. Video visits are typically run through a third-party vendor, and you'll schedule them through the vendor's app or web portal. Phone calls go through the facility phone system, are recorded (except attorney calls), and time limits often apply. RIDOC considers visits, whether in person or by video, a privilege that administration can approve, deny, suspend, or revoke. For legal matters, attorneys must follow RIDOC procedures for depositions. If you need to add funds for phone or video services, deposits are handled through approved vendors such as Access Corrections.
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Whether you need to call the Travisono Intake Service Center (ISC), visit in person, or send mail, here are the addresses and phone number you'll need.
RIDOC's mail rules are strict. Small details—like your envelope color or how you send it—can determine whether your letter arrives or gets turned away. Here's how to keep your mail moving and avoid preventable delays.
Phone calls and scheduled video visits are your two options. Video visits are booked through the facility's approved vendor, typically using the vendor's app or web portal. Calls are recorded except for attorney calls, and time limits may apply. Keep in mind that RIDOC treats visits as a privilege, so they can be approved, denied, suspended, or revoked by administration.
Yes, but the attorney must first obtain a court order or stipulation under Rule 30(a)(2). After that, the order should be forwarded to RIDOC’s Office of Legal Counsel for processing under RIDOC instructions.
RIDOC accepts online and phone deposits through Access Corrections. Use the vendor’s website or customer service line to add money to the person’s account.
Your first visit to the Anthony P. Travisono Intake Service Center (ISC) will go more smoothly if you assume two things: security screening is strict, and what you can carry inside is extremely limited. Use this checklist to avoid getting turned away at the door.
Scheduling a deposition at the Travisono Intake Service Center is a paperwork-first process. Start by getting the court's authorization (or a written stipulation), then route it through RIDOC's Office of Legal Counsel before coordinating a date and time with the facility.
Phone calls are often the fastest way to stay connected with someone at RIDOC. But there are rules around call length, who can be on the phone list, and what gets recorded. Here's the breakdown.
