How to Schedule Your First Visit at Iowa Correctional Institution for Women (ICIW) Using Ameelio

Iowa DOC offers both in-person and video visits at no cost for approved friends and family. The key word is approved - before you can visit or video chat with someone at Iowa Correctional Institution for Women (ICIW), you need to be cleared by the Iowa DOC. Once that approval goes through, you'll schedule every visit through the Ameelio app, whether in-person or video.

Start with the Visitor Application. Iowa DOC doesn't accept electronic applications, so you'll need to print the form, sign it, and mail it in. This step comes first - you can't book anything in Ameelio until you're approved.

Mail your printed, signed Visitor Application to: Mount Pleasant Correctional Facility Attn: Central Records 1200 E. Washington St. Mount Pleasant, IA 52641

Approval decisions are handled by facility staff, not Ameelio. If you're waiting to hear back or have questions about your approval status for ICIW, that's a visiting/approval issue - not a tech-support issue. Ameelio is just the scheduling tool you use after you're cleared.

Once you're approved, download the Ameelio app to schedule your visit. Iowa DOC uses Ameelio for both in-person and video visits - this is where you'll see available appointments and reserve a time that works for you.

Running into app problems - trouble setting up your account, resetting a password, or hitting errors while scheduling? Ameelio support can help. Start with Ameelio's FAQ, and if you still need assistance, submit a request through their support form. Including screenshots of what you're seeing usually speeds things up.

Questions about approval or a denial? Ameelio can't help with those. Their staff can't approve or deny visitations - only facility staff make those decisions. Use Ameelio for scheduling and tech help, but go through Iowa DOC's visiting process for anything related to whether you're allowed to visit.

Visiting days and times vary by facility, and in-person schedules don't always match video schedules. For ICIW-specific hours, check the ICIW facility page on the Iowa DOC website. Ameelio will show you the actual time slots available once you're ready to book.

Quick Faqs

• ✓ You must be approved by the Iowa DOC before you can visit (in-person or video) at ICIW.
• ✓ Electronic visitor applications aren’t accepted - you have to print, sign, and mail the Visitor Application.
• ✓ After approval, all visits (in-person and video) are scheduled through the Ameelio app.
• ✓ Ameelio support can help with technical issues, but they can’t approve or deny visitation requests (facility staff handles approvals).