How to Schedule a Video Visit and Set Up an NCIC Account — Iredell County Detention
Video visits at Iredell County Detention are straightforward once you know the basics: they're appointment-only and done entirely by video. Here's how to schedule one and set up your NCIC account so everything goes smoothly.
At Iredell County Detention, all regular visits happen by video - no drop-ins allowed. You'll need to schedule an appointment in advance. Standard visits for regular population run 15 minutes, so arrive on time and be ready to make every minute count.
Note: Visits are limited to two adults plus minor children. Approved visitors also need to schedule the appointment at least one day before the visit.
Think about your group size before booking. Only two adults plus minor children can join a single visit. If more family members want to participate, you'll need to schedule separate visits.
Video visits for regular population last 15 minutes. That's the standard length you should expect when scheduling.
Working inmates have different rules. If the person you're visiting is a working inmate and not currently on shift, they may get a one-hour visit. If they're on shift but still want to visit, it drops to 15 minutes.
You must schedule at least one day ahead. Same-day booking won't work, so plan your visit as soon as you know what day works.
Iredell County uses NCIC for scheduling. Head to NCIC.com to book your visit. To create and fund a prepaid account (you'll need this for video visits and messaging), go to account.ncic.com - or cuenta.ncic.com for Spanish. Prefer the phone? Call NCIC at 1-800-943-2189.
Reminder: The county’s visitation instructions point you to NCIC.com to schedule a visit.
Video visits cost $0.30 per minute at Iredell County Detention. Your total depends on how long the visit runs.
- ✓ Text messages: $0.25 per message
- ✓ Picture messages and video messages: $0.35 each
- Go to the NCIC account site (or call) - Use account.ncic.com to create and fund a prepaid account, or call 1-800-943-2189 if you’d rather set it up by phone.
- Use the Spanish site if you need it - The Spanish-language account site is cuenta.ncic.com.
- Add funds before your scheduled visit - Since video visits are paid, make sure your NCIC prepaid account is funded ahead of time so your appointment can go forward as planned.
Something not working? First, double-check your scheduled time in NCIC. If that doesn't fix it, contact the Iredell County Sheriff's Office: Statesville Office at 704-878-3180 or Mooresville Office at 704-664-7500.
Tip: For account, funding, or scheduling issues on the NCIC side, you can also call NCIC support at 1-800-943-2189.
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