Who to Call When You Have Questions About Someone in ICE Custody
Trying to find someone in ICE custody or figure out what comes next? A phone call is usually your fastest option. Here are the key numbers families use for locating detainees, understanding bond, and getting release help.
For basic questions about someone in ICE Enforcement and Removal Operations (ERO) custody - like confirming they're actually in ICE custody or finding out where they're being held - call the ICE ERO Information Line at 1-888-351-4024. Start here when you need to verify custody status or get pointed toward the right next steps.
Not sure where to start? Call the CFIA general contact number at 1-844-878-7800. This line is helpful when you need guidance navigating the process - especially if you don't know what questions to ask or which paperwork matters.
For bond-specific questions - like understanding bond options or getting help with the payment process - call CFIA Bond Assistance at 1-888-351-4024.
Use the ICE ERO Information Line for custody-related questions: Is the person in ERO custody? Where are they being held? For broader guidance on what to do next, call CFIA's general line. And if your main goal is bonding someone out, skip ahead to CFIA's bond assistance number - you'll get to the right people faster.
- ✓ Detainee’s full name
- ✓ Country of birth
- ✓ A-Number (if you have it)
- ✓ Any other identifying details you have available
Already have a bond set and need to move the release along? CFIA offers release assistance. Submit a release-assist form by email at Bond@cfia.harwelltx.org or by fax at 254-759-0499. This option is specifically for cases where bond is already in place - not for general custody questions.
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