Jackson Correctional Facility

Jackson Correctional Facility offers remote video visits through Securus Video Connect. Friends, family, attorneys, and officials can schedule and join sessions through this web-based platform. For written communication, the facility uses Securus eMessaging—you can send messages and VideoGrams, attaching up to five photos and five eCards per message. You'll need to purchase stamps (pricing varies by site). All eMessages and attachments go through facility review before delivery. If something gets rejected, you'll receive a notification, but stamps used for rejected items aren't refunded. Keep in mind that vendor features, moderation rules, and payment methods can vary across Florida facilities.

Jackson Correctional uses Securus eMessaging for electronic correspondence. You can send messages, attach up to 5 photos and 5 eCards, and send VideoGrams by purchasing stamps (pricing varies by facility). Every eMessage and attachment goes through review—if something gets rejected, you'll receive a notification, but stamps you used won't be refunded. Sending physical mail? Include the inmate's full name and booking/ID number, plus your complete return address. Missing details often mean returned mail. Stick to plain paper and approved envelope formats, and don't send original documents—many facilities scan routine mail and destroy originals after a retention period. Mailing addresses, content limits, and scan-retention rules can change, so check the facility's current mail page for exact requirements.

To reach Jackson Correctional Facility, call the departmental line at (850) 482-9651 for routine detainee status checks and general questions. For broader county administrative help, Jackson County's main number is (850) 482-9633, with email at info@jacksoncountyfl.gov and a TDD line at (800) 955-8771. Note that (850) 482-9633 also handles Jackson County Utilities customer service for billing, service, and technical questions—so it may route multiple call types. For formal public records requests, email publicrecordsrequest@jacksoncountyfl.gov (the county also accepts mail and in-person submissions, plus phone and fax). For emergencies or urgent safety threats, contact local emergency services.

Jackson County requires all grinder and private pump stations to have dedicated 35-amp, 230-volt electrical service. The County retained an engineer to size private pump stations, so owners don't have to handle that themselves. Costs depend on timing: submit the Residential Customer Application by the Early Initiative deadline and your only out-of-pocket cost is a $125 refundable security deposit. Apply after the deadline and you'll pay the $125 deposit plus a $500 impact fee, then choose either a $5,727 gravity connection fee (totaling $6,352) or a grinder pump station option that can push the total much higher. Sewer-only billing is based on the prior month's average metered water bill, with estimates typically around $30–$50 per month.