How to Send Messages and Photos (Securus eMessaging) — what families should know before contacting Jackson Correctional
Securus eMessaging can be a fast way to stay in touch, but it only works if the facility allows it, and costs vary. Here's how to verify Jackson Correctional's setup, create your account, and send messages, photos, eCards, or a short VideoGram without wasting stamps.
Before you buy stamps, confirm that Jackson Correctional accepts Securus eMessaging for your loved one's housing and status. Call the Jackson County Correctional Facility main line at (850) 482-9651 and ask whether Securus eMessaging (including photos and VideoGrams) is currently available. One quick call can save you from paying for stamps you cannot use.
- Create a Securus Online account (or sign in) - you must have an online account and be logged in to use eMessaging.
- Find and add your incarcerated contact - once you locate them in Securus, add them as a contact so you can start a message thread.
- Use your eMessaging inbox to send and read messages - messages are sent and received through your eMessaging inbox on the Securus website or in the Securus mobile app.
Securus eMessages are paid for by purchasing a book of "stamps." Pricing varies by facility, so what you see for one jail may not match Jackson Correctional. Check the price displayed for your incarcerated contact before purchasing, especially if you plan to send photos or other add-ons that use additional stamps.
Attachments Limits Media Options
- ✓ Up to 5 photos can be attached to a single eMessaging message.
- ✓ Up to 5 eCards can be shared per message.
Want to send video? Securus offers a VideoGram option (30 seconds long). VideoGrams can only be created and sent through the Securus mobile app, so you'll need your phone for this feature.
After you hit send, your message and any attachments don't go straight through. Messages and attachments are reviewed by the facility, which can affect delivery timing and whether something gets approved.
Heads up about rejections and stamps: If a message, photo, or VideoGram is rejected, you'll get a rejection notice in your inbox. Stamps are not refunded for rejected items.
Practical Tips
- ✓ Use the Securus mobile app when you want to send a 30-second VideoGram (VideoGram is app-only).
- ✓ Keep an eye on your eMessaging inbox on either the Securus website or the mobile app, since that is where you send messages and receive replies.
- ✓ Stay within the per-message limits: no more than 5 photos and no more than 5 eCards.
- ✓ Remember that messages and attachments are reviewed by the facility, so keep your wording and images something that can pass screening.
- ✓ If something is rejected, read the rejection notice in your inbox carefully since it should tell you the reason.
- ✓ Since stamps are not refunded for rejected messages or attachments, send one simple test message first if you are unsure how strict moderation is for your contact.
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