Who to Call About Jackson Correctional Facility: phone numbers, emails, and public records contacts

For most questions about someone currently housed, start with Jackson County Correctional Facility at (850) 482-9651. Have the person's full name and any ID or booking number ready. Staff can find records much faster with that information in front of you.

• ✓ Incarcerated person’s full legal name (spell it the way it appears on paperwork)
• ✓ Booking number or inmate ID number (if you have it)
• ✓ Your relationship to the person you’re calling about
• ✓ A short list of questions you need answered, in order of priority
• ✓ A pen and paper (or notes app) to write down names, times, and next steps

Not sure which department handles your issue? Call Jackson County's general inquiries line at (850) 482-9633. This number works well for county-level questions that aren't specific to day-to-day jail operations. For TDD/TTY users, the county's TDD number is 800-955-8771.

For public records, Jackson County prefers email requests sent to publicrecordsrequest@jacksoncountyfl.gov. Need to follow up by phone? The public records number is (850) 482-9633. You can also mail a written request to: Jackson County Board of County Commissioners, Attn: Public Records Request, 2864 Madison Street, Marianna, Florida 32448.

The county’s main office address is 2864 Madison Street, Marianna, Florida 32448. This is the same address you will see listed for county correspondence, including mailed public records requests.

Tips Before Call

• ✓ Incarcerated person’s full name, plus any booking/ID number you have
• ✓ Your callback number (and a second number, if you have one)
• ✓ A one-sentence summary of what you need (for example: “I’m trying to confirm custody status,” or “I need the process for requesting records”)
• ✓ Any dates that matter (court date, incident date, or the date you last spoke with staff)
• ✓ A question to ask at the end if you are unsure, “What are the best hours to call back for this?”

Can't reach the right person at the jail? Try Jackson County Correctional Facility again at (850) 482-9651. If that doesn't work, use the county's general inquiries line at (850) 482-9633 to get routed to the right office. For records questions specifically, email often beats phone tag: publicrecordsrequest@jacksoncountyfl.gov.

1. Call the Jackson County Correctional Facility (850) 482-9651. Ask for the department that handles your specific issue.
2. If you hit a dead end, call the county main line (850) 482-9633. Tell them what you are trying to reach and ask to be transferred.
3. For public records, email your request to publicrecordsrequest@jacksoncountyfl.gov. Include enough detail that the records staff can identify what you want.
4. Document what happened. Note who you spoke with, the time, and any reference number or next step they gave you.